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Forum Discussion

JustinThyme's avatar
JustinThyme
Guide
Nov 25, 2023
Solved

RBE970 wired backhaul

Been trying for a few days to get one of the Satellites to connect with a 10Gbe wired backhaul. The culprit is the add on. Lastest FW, brand new system. It will connect plugged in directly to 973 rout...
  • Straq's avatar
    Straq
    Dec 13, 2023

    We have a fix for Managed Switch issue. You do not need to do any changes on Orbi side. However, there is probability some managed switch might have looping protection, this will need to be disable. We will be writing a KB article regarding this. In the meantime, please reach out to me directly to receive latest firmware with the managed switch fix

Jrphammer's avatar
Jrphammer
Aspirant
Dec 05, 2023

It has been 10 days since your post. A lot of money to pay for something like this and a basic function is not working. Lets see how long this takes and cross our fingers...Right now I can only rate it a 2.5 out of 5.

Straq's avatar
Straq
NETGEAR Expert
Dec 13, 2023

We have a fix for Managed Switch issue. You do not need to do any changes on Orbi side. However, there is probability some managed switch might have looping protection, this will need to be disable. We will be writing a KB article regarding this. In the meantime, please reach out to me directly to receive latest firmware with the managed switch fix

  • Jrphammer's avatar
    Jrphammer
    Aspirant
    Dec 13, 2023

    I am reaching out to you directly to receive latest firmware with the managed switch fix

  • JustinThyme's avatar
    JustinThyme
    Guide
    Dec 13, 2023
    Send a PM to Straq for request. Response isn’t instant but you will get a reply.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 19, 2023

    Any progress on this? 

     

    I presume you may have the v.4.1 FW already? 

    JustinThyme Jrphammer 

  • Jrphammer's avatar
    Jrphammer
    Aspirant
    Dec 20, 2023

    5 days since a pm to support. Still have not sent me any software. READY TO SEND IT BACK.

  • Straq's avatar
    Straq
    NETGEAR Expert
    Dec 20, 2023

    Hi Jrphammer,

     

    Very sorry for my incompetence. I thought I replied back to everyone. Please check your messages

     

  • JustinThyme's avatar
    JustinThyme
    Guide
    Dec 20, 2023
    The newest FW is released and not beta anymore. It can be easily updated in the web UI. I updated mine last night and as soon as I get a chance I’m going to put my managed switch back in the loop to see how it reacts. That was my only problem as I was trying to do a wired connection to one of 3 satellites just to offload the backhaul. Using a different switch and it works fine before the latest FW release. Going to verify the operation of the managed switch and provide feedback here. No other issues. Coverage is great and no drop outs.