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AshDeezy's avatar
AshDeezy
Aspirant
Apr 08, 2024

Re: RBE971 Firmware Version 9.12.2.1 Issues

Hi, I just experienced the same issue on firmware V9.11.1.1_1.2.2 in the USA.  My iPhone alerted me that this network was there, showed momentarily connected to the NTGRBH_XXXXXXXXXXXX network but th...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 10, 2024

NTGRBH_XXXXXXXXXXXX network should be accessible by anyone. It's the system wireless backhaul used by the RBR and RBS only.

 

If manually updating FW on any Orbi system, the RBS need to be updated first then the RBR lastly. This ensure the depended RBS get updated first, and then then can connect to the RBR after it's updated. If the RBR is updated first, and no the RBS, then there is a chance that the RBS won't re-sync and fail to connect to the RBR. 

 

Yes Erase button works. This send the reset command to the RBS as well. 

Outlined here: https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-series-systems/td-p/2356837/jump-to/first-unread-message