NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AshDeezy's avatar
AshDeezy
Aspirant
Apr 08, 2024

Re: RBE971 Firmware Version 9.12.2.1 Issues

Hi, I just experienced the same issue on firmware V9.11.1.1_1.2.2 in the USA.  My iPhone alerted me that this network was there, showed momentarily connected to the NTGRBH_XXXXXXXXXXXX network but th...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 25, 2024

Any progress on this? 

AshDeezy wrote:

Hi, I just experienced the same issue on firmware V9.11.1.1_1.2.2 in the USA.  My iPhone alerted me that this network was there, showed momentarily connected to the NTGRBH_XXXXXXXXXXXX network but then switched back to my primary one. 

 

I just had to factory reset the RBR because I was getting super slow speeds when connected to the RBS (I think).  I did not see this network the first time I set the system up.  I changed my SSID and password as well for the first time in years just to get everything fresh again (super fun).

 

FURRYe38 what do you mean by this?

 

FURRYe38 wrote:

 

I presume up updated the RBS first, along with the RBR lastly? 

 

When I performed a master reset, I did it by going to the router portal 192.168.1.1 and went to ADVANCED > Administration > Backup Settings > Erase

 

Is that not what I'm supposed to do?  Should I have instead used the hardware reset buttons?  

 

 

  • AshDeezy's avatar
    AshDeezy
    Aspirant
    Apr 25, 2024
    After performing master reset via the portal I was still having slow connectivity issues. I found via another post on Reddit that having a Sonos speaker connected to the Ethernet backhaul port on RBS will cause issues. Removing the speaker from that port fixed my issues and all is working well now.