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Re: RBE971 reboots
I also have random reboots on 972, every 2-3 days. RBR971 is connected in AP mode to French provider Orange modem/router. 972 replaced 752 who never had same reboot issue during 2-3 years. Since I cha...
Does the front LED on the RBR turn PINK or blink WHITE when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How is the RBR configured for AP mode? Dynamic or Static IP address configuration?
I presume the connection between the ISP router to the RBRs Yellow Internet port while in AP mode?
Is Guest Network enabled on the RBR?
Does the WAN status seen on the Show Stats button for Uptime show same value as the RBRs IP address/debug.htm web page for system uptime as well or do they differ?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
How many devices in total do you have connected all at once?
Has a factory reset and setup from scratch been performed since last FW update?
My network topology is :
- Router : Orange France Livebox 7
- Orbi 971R is configured in AP mode with Static LAN IP : 192.168.1.2 provided by the router Orange France Livebox
- ORbi 971R is connected to router Orange with CAT6 or 7 cable.
- 1x Orbi 970S with wireless backhaul and has static IP 192.168.1.3
- FW of both Orbi 971R and 970S is the lates PRD releas 9.12.5.3
- The LAN topology is +/- 40 devices with +/- 10 on 2.4 GHz, +/-25 on 5 GHz and on 3-4 on 6 GHz .(i.e. iPhone 15 Pro Max + 2-3 PCs)
- Guest Network Enabled or Disabled : Both cases tested and random reboots occurs on both
- IoT network is disabled
- Home is around 90 m2 with 1 R and1 satellite. The distance between R + S is around 10 - 12 m with 1 wall.
- IP randomizers of ALL connected devices are disabled.
When the Orbi RBE971 randomly restarts it is blinking white 3-4 minutes. And the unique satellite 970S is pink as it lost the connection with 971R.
When RBE971R is up again, the satellite takes +/-5 more minutes to became blue (from pink) and initially it is connected with 2.4Ghz wireless backhaul. After +/- 10 more minutes it reconnects to the 971R with 5GHz and 6 GHz backhaul.
Everything works fine until next random reboots.
NG Support already requested to switch the power adapters between Router and Satellite, change the power source on the wall and reset/reconfigure the router. Non of those actions did resolve the problem.
Today they called again following to this topic and they requested to capture logs.