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Re: RBE971 reboots
I also have random reboots on 972, every 2-3 days. RBR971 is connected in AP mode to French provider Orange modem/router. 972 replaced 752 who never had same reboot issue during 2-3 years. Since I cha...
Does the front LED on the RBR turn PINK or blink WHITE when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How is the RBR configured for AP mode? Dynamic or Static IP address configuration?
I presume the connection between the ISP router to the RBRs Yellow Internet port while in AP mode?
Is Guest Network enabled on the RBR?
Does the WAN status seen on the Show Stats button for Uptime show same value as the RBRs IP address/debug.htm web page for system uptime as well or do they differ?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
How many devices in total do you have connected all at once?
Has a factory reset and setup from scratch been performed since last FW update?
Saner wrote:
My network topology is :
- Router : Orange France Livebox 7
- Orbi 971R is configured in AP mode with Static LAN IP : 192.168.1.2 provided by the router Orange France Livebox> Is the static IP address Set on the RBR for AP mode? What is the IP address subnet used on the Livebox 7? Does it use 192.168.1.1? And what is the Default IP address pool size of the Livebox 7? 192.168.1.2 thru .254?
- ORbi 971R is connected to router Orange with CAT6 or 7 cable. > CAT6A STP is recommended.
- 1x Orbi 970S with wireless backhaul and has static IP 192.168.1.3 > How is the RBS ethernet connected to the RBR? Directly behind the RBR or is there a LAN switch in between?
- FW of both Orbi 971R and 970S is the lates PRD releas 9.12.5.3
- The LAN topology is +/- 40 devices with +/- 10 on 2.4 GHz, +/-25 on 5 GHz and on 3-4 on 6 GHz .(i.e. iPhone 15 Pro Max + 2-3 PCs)
- Guest Network Enabled or Disabled : Both cases tested and random reboots occurs on both
- IoT network is disabled
- Home is around 90 m2 with 1 R and1 satellite. The distance between R + S is around 10 - 12 m with 1 wall. > Does this still happen with the RBS turned OFF?
- IP randomizers of ALL connected devices are disabled.