NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: RBR50 Satellite disconnects from router when using Ethernet port
I know this is an old thread, but I have exactly the same problem, i.e. I have sky q with one mini box and am trying to use a powerline adapter to connect to both the main sky q box and the sky q min...
breaksfr123 wrote:
I have sky q with one mini box and am trying to use a powerline adapter to connect to both the main sky q box and the sky q mini (one adapter connected to the Orbi router, one connected to the sky q mini, one connected to an orbi satellite upstairs and one connected to the sky q box upstairs. When I connect the satellite to the powerline adapter, the connection to the satellite shows that it has a wired connection, then speeds slow and then it eventually disconnects.
This discussion began with trying to resolve an issue with Sky Q devices by using Powerline adapters, but now the Sky Q devices have disappeared from the discussion. It would help to understand how everything is connected
- What exactly is connected to a Powerline adapter?
- Are the Sky Q devices connected to anything besides the Powerline adapters?
- Does the system function correctly when the Orbi units are not connected to Powerline?
Thank you for raising this! All I'm trying to achieve is to get my Sky Q boxes to work by using powerline adapters.
My current set up is an Adtran ONT connected to Orbi 970 in router mode downstairs. I connected a TP link powerline to the Orbi router via ethernet port and connected another powerline to the sky q box downstairs. Upstairs, I connected a powerline adapter to one of the orbi 971 satellites in my office via ethernet port and another powerline adapter in my bedroom to the main sky q box. The downstairs circuit is differerent to the one upstairs.
The sky q boxes are not connected to anything apart from the powerline adapters.
When the Orbi units are connected to the powerlines, the satellite starts showing that it has a wired connection and speeds slow, then stop altogether. I did reset the powerline adapters and all was well for about one day. Then, one evening the satellite connected to the powerline went magenta and started showing a wired connection again in the UI. i went downstairs to check on the router, and it too had gone magenta. In the end, I had to remove the powerlines and reset the entire system to get the router to connect back to the ONT.
Today, I connected one powerline to the satellite upstairs, but nothing downstairs and bizarrely it has made sky work again, which is odd because I don't have the powerline connected downstairs. In trhe UI, it shows both boxes as having a wired connection, so I tried to turn off the 2.4 and 5 ghz on the boxes, but that made them stop working.
I recommend you make contact with Sky Q and get there help and information regarding there products.
Yes, I tried that, and they were of no help. Hence me coming to this forum!
Powerline is a tricky technology. I have three TP-Link PA-9020P adapters. Two are on one electrical circuit. One is on another circuit. Using the tpPLC utility, they appear as one network:
Notice that the link between the two adapters on the same electrical circuit reports a "speed" of 1,408Mbps while the link between device 4014 (connected to the Orbi router) and the adapter on the other circuit reports a speed of 343Mbps. Previously, I had another adapter on that second electrical circuit, but even though it reported a "good" connection, after some random length of time, it would fail. (and I'd have to reset the damn thing, which involved crawling under a desk, etc. etc. Finally gave up on it.)
It would be useful to know what the tpPLC utiliity says about your Powerline adapters.
How are Sky Q devices supposed to be connected to each other?
