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Re: Slow upload speeds on router Speedtest
I installed my new 970 last Friday behind an ATT BGW320 Fiber Gateway (I have 5Gb internet service) and I’ve been experiencing the same issue. My download speeds will be 4500-4800MB, my uploads won’t ...
- FURRYe38 , After the previous firmware update (not the update you just announced in the last few days) and after that previous software update, I removed one of my two 970 Satellites (per your suggestion) leaving me with two WiFi 7 mesh nodes in a 2000 sg ft home, the Orbi App speed test results (we ultimately had already traced the issue to faulty upload speed READINGS, not an actual slow upload speed THROUGH-PUT) now correctly reflects 4700-5100Mbps upload speeds with my ATT 5 fiber-gig service.
I’ll try to find your previous post and mark my issue as resolved. Thanks for all your suggestions and assistance!
Well, Netgear’s Community reply template wants me to populate “Device”. My Orbi 971 (RBE971) isn’t a choice in their drop -down and it won’t populate what I typed. I already trued everything in this thread (and 400 other articles from across the world)! I’m most unhappy (I’m not the only Netgear Customer who has an ATT BGW320 fiber Gateway) and I especially liked the Netgear instruction that said if you install the $2300 Orbi behind another router, the Orbi has to be configured in Access Point mode!! So I paid that much money for 3 AP’s and have to still use my slower ATT Gateway router!! Also, even in the 168-page Orbi 971 manual it shows the 3 ways to connect the Satellites. I spent almost $10k upgrading our home to a 10Gb backbone with 8 Netgear stackable managed routers. Two satellites are locate right beside the M4300 routers. The Orbi manual shows 3 connections for satellites, daisy chain (no!), star (no!) and 3rd way shows two satellites on either side of a blue (Netgear) non-descript router with the caption “or a switch can be used”. They don’t mention it will only work with an unmanaged switch!! I’m hoping for a solution that will work for every customer who purchases a Netgear WIFI 7 product.
You don't have to use the product drop down to post.
The M4300 are managed switches, not a router. Also there is a known issue with having RBS ethernet connected to the RBR with ANY Managed switch in between. So only non managed switches work here. XS505M and GS110MX work great with the 9 series.
Also CAT6A STP cabling is recommended for higher speed connections.
Best to keep in contact with NG support since you've made contact there and not giving feedback to questions presented. Hopefully they can help you figure this out.
Good Luck.
Roc1 wrote:
Netgear instruction that said if you install the $2300 Orbi behind another router, the Orbi has to be configured in Access Point mode!!Would love to see a link to that instruction from Netgear. As far as I am aware, customers who can tolerate a Double NAT are free to leave the Orbi in router mode. There are generally three methods to avoid a Double NAT, and putting the Orbi in Access Point mode is one of them. The other two are
- Put the ISP device in "bridge" or "passthrough" mode
- Put the Orbi router in the ISP device DMZ
- ATT Fiber Gateways don’t offer a Bridge Mode, only a Passthrough option. Here’s what a Netgear Support document says (note the word “MUST”):
Depending on which Internet service provider (ISP) you use, you must do one of the following:
Enable bridge mode on your ISP-provided gateway
Install your NETGEAR or Orbi router in AP (access point) mode and turn off the WiFi on your ISP-provided gateway
For more information, see What is the difference between router mode and AP mode?.
I first thought this was strange which is why I started looking for on-line answers. I called Netgear tech Support 2-weeks ago since I saw so many conflicting “How to’s for ATT Gateways. Netgear tech basically told me just to follow the Orbi app instructions and that’s it! Well, I did follow the app instructions to a point, till it took me to the Router “Access Point” and “Router” selection page and told me to select the AP button! I think the app realizes you are connected to a Gateway, I knew enough that “Bridging” or “Passthrough” and disabling Gateway WIFI’s was a must, so I asked the Netgear tech about what settings I needed to change in the ATT Gateway. He said “none”! I questioned, “what about the ATT WiFi frequencies conflicting with Orbi WiFi frequencies, he then added, “yes, you do need to disable ATT WiFi”. So if you don’t know enough about Networks, Netgear will have, at least all the ATT ISP Orbi owners using the same slow ATT router they currently have, and a new $2300 mesh AP system!I'll go on a search, but it would be a lot quicker to have the link to this document. Click on the "Link" symbol in the toolbar and paste the link into it.
- I’m sorry but the link to the Netgear Support articles ALL show kb.netgear.com. That’s why I copy/pasted the info. The title of the support article is “How do I install my NETGEAR or Orbi router if I use a gateway from my ISP?” I’m old, but that is all that’s shown in the link bar at the bottom of the screen.
On my browsers, the address line is at the top of the screen.
