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Re: Slow upload speeds on router Speedtest
I installed my new 970 last Friday behind an ATT BGW320 Fiber Gateway (I have 5Gb internet service) and I’ve been experiencing the same issue. My download speeds will be 4500-4800MB, my uploads won’t ...
- FURRYe38 , After the previous firmware update (not the update you just announced in the last few days) and after that previous software update, I removed one of my two 970 Satellites (per your suggestion) leaving me with two WiFi 7 mesh nodes in a 2000 sg ft home, the Orbi App speed test results (we ultimately had already traced the issue to faulty upload speed READINGS, not an actual slow upload speed THROUGH-PUT) now correctly reflects 4700-5100Mbps upload speeds with my ATT 5 fiber-gig service.
I’ll try to find your previous post and mark my issue as resolved. Thanks for all your suggestions and assistance!
Roc1 wrote:
Netgear instruction that said if you install the $2300 Orbi behind another router, the Orbi has to be configured in Access Point mode!!
Would love to see a link to that instruction from Netgear. As far as I am aware, customers who can tolerate a Double NAT are free to leave the Orbi in router mode. There are generally three methods to avoid a Double NAT, and putting the Orbi in Access Point mode is one of them. The other two are
- Put the ISP device in "bridge" or "passthrough" mode
- Put the Orbi router in the ISP device DMZ
ATT Fiber Gateways don’t offer a Bridge Mode, only a Passthrough option. Here’s what a Netgear Support document says (note the word “MUST”):
Depending on which Internet service provider (ISP) you use, you must do one of the following:
Enable bridge mode on your ISP-provided gateway
Install your NETGEAR or Orbi router in AP (access point) mode and turn off the WiFi on your ISP-provided gateway
For more information, see What is the difference between router mode and AP mode?.
I first thought this was strange which is why I started looking for on-line answers. I called Netgear tech Support 2-weeks ago since I saw so many conflicting “How to’s for ATT Gateways. Netgear tech basically told me just to follow the Orbi app instructions and that’s it! Well, I did follow the app instructions to a point, till it took me to the Router “Access Point” and “Router” selection page and told me to select the AP button! I think the app realizes you are connected to a Gateway, I knew enough that “Bridging” or “Passthrough” and disabling Gateway WIFI’s was a must, so I asked the Netgear tech about what settings I needed to change in the ATT Gateway. He said “none”! I questioned, “what about the ATT WiFi frequencies conflicting with Orbi WiFi frequencies, he then added, “yes, you do need to disable ATT WiFi”. So if you don’t know enough about Networks, Netgear will have, at least all the ATT ISP Orbi owners using the same slow ATT router they currently have, and a new $2300 mesh AP system!
Depending on which Internet service provider (ISP) you use, you must do one of the following:
Enable bridge mode on your ISP-provided gateway
Install your NETGEAR or Orbi router in AP (access point) mode and turn off the WiFi on your ISP-provided gateway
For more information, see What is the difference between router mode and AP mode?.
I first thought this was strange which is why I started looking for on-line answers. I called Netgear tech Support 2-weeks ago since I saw so many conflicting “How to’s for ATT Gateways. Netgear tech basically told me just to follow the Orbi app instructions and that’s it! Well, I did follow the app instructions to a point, till it took me to the Router “Access Point” and “Router” selection page and told me to select the AP button! I think the app realizes you are connected to a Gateway, I knew enough that “Bridging” or “Passthrough” and disabling Gateway WIFI’s was a must, so I asked the Netgear tech about what settings I needed to change in the ATT Gateway. He said “none”! I questioned, “what about the ATT WiFi frequencies conflicting with Orbi WiFi frequencies, he then added, “yes, you do need to disable ATT WiFi”. So if you don’t know enough about Networks, Netgear will have, at least all the ATT ISP Orbi owners using the same slow ATT router they currently have, and a new $2300 mesh AP system!
I'll go on a search, but it would be a lot quicker to have the link to this document. Click on the "Link" symbol in the toolbar and paste the link into it.
- Here’s another support article from kb.netgear.com about using an ATT gateway with Netgear Router:
To set up your NETGEAR or Orbi router to work with U-verse, you must turn off the WiFi on your AT&T gateway and install your new router in AP mode. For more information about AP mode, see What is the difference between router mode and AP mode?.
To turn off the WiFi on your AT&T U-verse gateway:
Launch a browser from a computer that is connected to your AT&T gateway’s network.
Enter 192.168.1.254.
A login window displays.
Enter the default password for your AT&T device.
Note: The default user name and password are typically located on a sticker on your device.
The Home page displays.
Select Wireless.
Select the LAN tab.
Select Disabled in the drop down menu next to the Wireless Interface option.
Click Save to apply your settings.
A confirmation page displays confirming that the WiFi on your AT&T device is disabled.
After you turn off the WiFi on your AT&T device, see “How do I install my NETGEAR or Orbi router after I’ve enabled bridge mode or turned the WiFi off on my ISP gateway?.”