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Re: Slow upload speeds on router Speedtest
I installed my new 970 last Friday behind an ATT BGW320 Fiber Gateway (I have 5Gb internet service) and I’ve been experiencing the same issue. My download speeds will be 4500-4800MB, my uploads won’t ...
- FURRYe38 , After the previous firmware update (not the update you just announced in the last few days) and after that previous software update, I removed one of my two 970 Satellites (per your suggestion) leaving me with two WiFi 7 mesh nodes in a 2000 sg ft home, the Orbi App speed test results (we ultimately had already traced the issue to faulty upload speed READINGS, not an actual slow upload speed THROUGH-PUT) now correctly reflects 4700-5100Mbps upload speeds with my ATT 5 fiber-gig service.
I’ll try to find your previous post and mark my issue as resolved. Thanks for all your suggestions and assistance!
Somewhere down through this list of posts, I describe how Pass through mode had the ATT Gateway assign an IP to the Orbi internet router port, (192.168.10.1) and the Orbi router assigned 192.168.1.1. I think that double NAT is part of my problem. I don’t think an ATT Bridge mode (if it was an option) gives the Orbi a 2nd IP address.
Is the mysterious IP you mentioned the 192.168.10.2? If so, that is the public IP address assigned by the ATT DHCP to the Orbi Router. I think that IP assignment is connected to the Orbi 10G INTERNET ONLY port. But, the Orbi also assigned the router (using its on DHCP) its own IP address of 192.168.1.1. I changed the ATT DHCP IP address starting assignment from 192.168.1.1 to 192.168.10.1 before I connected the Orbi router to the Gateway during initial setup. The ATT Gateway IP address is now 192.168.10.1. The ATT gateway then assigned 192,168.10.2 to the Orbi Router when it asked for one. But the Orbi router DHCP also assigned 192.168.1.1 (that’s why I changed the ATT gateway address list to assign 192.168.10.x IP’s) to itself. The interesting thing (but I’m no expert), I have to use the Orbi IP assignment from itself (192.168.1.1) to log into the GUI interface. But when I look at the ATT Gateway/modem Device List of assigned IP’s, it shows the Orbi router MAC address with IP of 192.168.10.2 as the only one of two devices connected (my laptop plugged into the gateway is the 2nd device I use to access the ATT GUI, it’s assigned 192.168.10.3). So to recap, the ATT Gateway has assigned three IP addresses: the ATT gateway assigned 192.168.10.1 to itself, it assigned the Orbi Router 192.168.10.2, and it assigned my “console” laptop 192.168.10.3 (when connected for configuring Gateway settings). I think when ATT started using the “newer” Nokia BGW320-500 gateway (only offering the Passthrough mode), and then ATT support was flooded with Netgear Customers insisting on help setting up a Netgear router behind the ATT gateway (which ATT wouldn’t do), Netgear then received the angry calls from ATT customers who purchased Netgear Routers demanding setup help, so late last year, Netgear made a business decision that it used less of their customer support time (I.e. saved them labor expenses) and so they started instructing support employee’s and NG documentation stating their routers MUST be configured as AP’s if the Gateway didn’t support Bridging (I.e. only supported Passthrough) and not as routers to all customers calling for router support on Passthroughs. For us who aren’t tech savvy, we don’t realize we overpaid for a device (Router in AP mode) with “restricted” features.
FYI, checking AP mode is just a test to see if the issue is seen there. Once done, you can revert back to router mode.
Roc1 wrote:
Is the mysterious IP you mentioned the 192.168.10.2? If so, that is the public IP address assigned by the ATT DHCP to the Orbi RouterJust to be clear, 192.168.anything is a private IP address (by definition).
https://en.wikipedia.org/wiki/Private_network
The forum is not privy to the reasoning behind Netgear decisions. (Plus, I have no personal experience with Tier 1 of Netgear support. As a general observation, I find that Tier 1 support from most companies is not particularly sophisticated.) My issue with this fixation on AP mode is those two Knowledge Base articles which clearly do not say "MUST be set to AP mode" plus the BGW320 User Manual which describes how Passthrough mode works on the BGW320.
It would "shut me up" if you could do the experiment:
- Put the Orbi in the default router mode.
- Connect the Orbi router to the BGW320 (and connect nothing else to the BGW320)
- Log into the BGW320 management.
- Set the BGW320 to Passthrough mode
- After the BGW320 reboots, reboot the Orbi router.
- Observe what IP address is showing on the Orbi router Advanced Tab in the Internet Port box.
If the Orbi does not get the public IP address which matches the public IP address that the BGW320 had, then these articles are wrong and "I got nothin".
- Ok CrimpOn, I’ll do it so we can see if it does make a speed difference, not to shut you up!! My hesitation is that if the ATT Gateway or Orbi drops the current config, I’ll need your help to get me back up to at least the speeds I have now (you know how much I don’t know about networks, I’m really just another “old” pretty face! Give me a few minutes to get into “configuration”. mode. I might have a question or two getting into AP Mode after making so many previous changes, I might have question for you as I go along.
- CrimpOn, just to have a starting point, I just did the ORBi speed test. Take a look at the results.
