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Forum Discussion
Unable to install iPhone apps using Orbi RBE771
When connected to the RBE771 wifi, I'm unable to download and install iPhone apps. As soon as I turn the wifi off the mobile, the apps download and install. Appreciate any help Ola
OlaGarp I just thought of this....which if you can try this quickly, it could help NG sort this out if it's their issue
On your iPhone, set its DNS servers to your ISP server! That bypasses the 771 router entirely.
If that works, I think that's even stronger evidence it's a 771 issue, since the router is completely bypassed by iPhone going direct to the ISP's DNS server(s). If it doesn't work, that's two different devices (771 and iPhone), two different vendors, exhibiting the apple store problem with the ISP's DNS - placing the finger more at the ISP.
My bet - iPhone direct to ISP's DNS will work 🤔
OlaGarp , I hope that you can do this one small last test for us - it's really important, given your unique ISP configuration, because it will let us point Netgear to a definitive test confirming a FW problem if it pans out that way.
The test - which should only take a couple of minutes - set your iPhone up to use your ISP's DNS server(s). Then try to download and install an Apple Store app. If it works - there's enough evidence here, it's an Orbi FW bug, as this test bypasses the Orbi router entirely.
If it also fails - then the problem is on the ISP side, as Apple Store access will have failed both from the Orbi router and from an iPhone direct - two totally different device configurations.
Thanks OlaGarp !
Hi
On my iPhone, changed the WiFi DNS from my Orbi router address to that provided by the ISP. Download an app.
Successfully installed.
Cheers
Ola
Need to know there ISP Brand and model# of the modem/ONT as well to help check this.
Thanks OlaGarp ! FURRYe38 IMHO that seems to lock that it's an Orbi router problem - maybe what I theorized. iPhone to ISP works with Apple Store, the R6300V2 uses an older dnsmasq (2.76) in “forward-only” mode, also works, the 771 with the newer v. 2.85 of dnsmasq dns proxy does not. That it works with 1.1.1.1 or 8.8.8.8 is explainable. I thin k the dns proxy is mangling the messages in v. 2.85.
Worth sending this thread to someone at NG FURRYe38 ?
Need to get ISP Modem/ONT model# info. But ya, they should open up a support ticket as well on there side. NG needs to know about this.
