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Forum Discussion

Aspirant

Feb 20, 2024

Solved

Satellites stop working and WiFi is offline but wired still works

Mine is just going offline completely. Satellites stop working and WiFi is offline but wired still works. Annoying considering returning and going another route. Less than a week old and already havi...

FURRYe38
Mar 06, 2024
FYI, new FW released:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-11-1-1-Released/m-p/2367840/thread-id/1312

Guru - Experienced User

Mar 21, 2024

Any progress on this?

Ctuck wrote:

Mine is just going offline completely. Satellites stop working and WiFi is offline but wired still works. Annoying considering returning and going another route. Less than a week old and already having issues.

Ctuck
Aspirant
Mar 21, 2024
The latest update actually resolved this issue it seems like. Has not happened since they updated!

There are a couple new random little issues where internet just essentially pauses on devices and stops working but a quick off and on of wifi on the end devices fixes it. Nothing I can't deal with, but I'm sure future updates will provide more fixes!
- FURRYe38
  Guru - Experienced User
  Mar 21, 2024
  Should have to do that though.
  Did you power OFF the system for 1 minute then back ON after the last FW update?
  
  Be sure to disable any MAC Address randomizers on phones and pads while at home:
  https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
  - Ctuck
    Aspirant
    Mar 21, 2024
    I'll do that later today. I'll unplug the units and wait a few minutes then plug it all back in!
    
    I think I have it off on all devices but I'll double check that as well!