NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ctuck
Feb 20, 2024Aspirant
Satellites stop working and WiFi is offline but wired still works
Mine is just going offline completely. Satellites stop working and WiFi is offline but wired still works. Annoying considering returning and going another route. Less than a week old and already havi...
FURRYe38
Mar 21, 2024Guru - Experienced User
Any progress on this?
Ctuck wrote:
Mine is just going offline completely. Satellites stop working and WiFi is offline but wired still works. Annoying considering returning and going another route. Less than a week old and already having issues.
Ctuck
Mar 21, 2024Aspirant
The latest update actually resolved this issue it seems like. Has not happened since they updated!
There are a couple new random little issues where internet just essentially pauses on devices and stops working but a quick off and on of wifi on the end devices fixes it. Nothing I can't deal with, but I'm sure future updates will provide more fixes!
- FURRYe38Mar 21, 2024Guru - Experienced User
Should have to do that though.
Did you power OFF the system for 1 minute then back ON after the last FW update?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message- CtuckMar 21, 2024Aspirant
I'll do that later today. I'll unplug the units and wait a few minutes then plug it all back in!
I think I have it off on all devices but I'll double check that as well!
- FURRYe38Mar 21, 2024Guru - Experienced User
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?