NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
setup problems
I purchased the Orbi 770 to extend my comcast wifi which uses an Arris G54 modem/router. Netgear pre-sales chat assured me this would work but said it would require I connect the Orbi via ethernet wh...
thats the issue. They led you wrong. The orbi needs an orbi router to manage it. You can't just have a satellite.
Thank you both for the quick replies and helpful info.
Following directions from plemans, I disconnected and powered down the G54 then tried connecting to the Orbi 770 via ethernet and wifi using all options cited in the knowledge base.
orbilogin.net
orbilogin.com
http://192.168.1.1
http://10.0.0.1
None of these connected to the device so as to allow me to configure it as a wifi extender.
It does show up in my wifi menu as an available network and using the password seems to connect. But since the router was off, it was a dead end connection with no internet or option to configure settings. But this suggest the device is working, despite being unable to access its configuration settings.
CrimpOn points out that what I’m trying to do is not possible but raises this question: you’ve stated “having two routers can interfere“. I noticed when shopping for Orbi it comes packaged as a router + satellite. This prompted my pre-sales chat. I told them I already had a router (G54) and only needed a satellite to extend the signal. They said this would work if connected via ethernet. That is what I purchased – only a satellite.
Are you taking this into account when you mention the problem of two routers? Thank you.
thats the issue. They led you wrong. The orbi needs an orbi router to manage it. You can't just have a satellite.