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Forum Discussion
Several Bugs found in installing a Orbi 970 system
I just installed an Orbi 970 system, router and 2 satellites. I am on FW version 9.12.3.3. They went in place where a comparable Orbi 960 router and 2 satellites were. I set everything up by takin...
1. I'll check this out. Please post steps to produce what your seeing.
2. Is a known thing and not sure when NG will re-hid it. Been like this since the beginning of the 970 series. Just ignore it for now.
3. Email was removed on the 970 series. I don't typically use Access controls however should be there unless SPC is enabled. Then all that is configured thru Orbi app. I'll check mine again.
4. Not supported on the 970 series as it's appart of the main WLAN network. Was seen on the 960 series as a separate network as NG wanted to ensure users could get there 6Ghz devices connected at the time as 6Ghz was new, however 6Ghz was also with in the main WLAN so the separate 6Ghz network wasn't really needed, only if users needed it they had access only on the 960 series. I don't think it will be coming to the 970 series as a separate feature.
How to see the static IP problem (seems to require a late model iPad Pro 2024 or iPhone 15 Pro):
On the device go to Settings - tap Wifi - tap the your SSID name -> where it shows your connection WiFi, tap the 'i' to the right - scroll down to the section "Configure ipv4 address" - it shows Automatic. Tap automatic. there, tap Manual so the check mark goes to manual. Then a Manual IP address block appears, type an IP, Subnet, and router address, tap save. Once you do, WiFi connection is gone,. If you then go back in and set it to Automatic, WiFi will connect again.
My DHCP block is 192.168.1.2 -> .150, I had these at .156 and .155
Anyone with the latest model iPhone or iPad, can you try this?
So static IP iphone 12 pro max iOS 17.5.1 doesn't exhibit this issue on a 770 series. I don't have my 970 series online at the moment.
I recommend opening up a support ticket with NG support to let them know what your seeing.
I've asked around to see if others can check this as well on there 970 series.
- donawalt, are you trying to get your VPN static IP to work with the iPhone 15 pro max wifi setting instead of the using WiFi dhcp? What Subnet and Router IP did you use, same as your Orbi DHCP 971 values or your static IP subnet and router IP used for your VPN?
In your 971 GUI WiFi settings , it appears you’re using 192.168.1.X as your Private DHCP pool. Did you populate your static IP info (range, subnet, etc) in the 971 web GUI WiFi settings for the Public DHCP config area? If you manually assign a static IP to your 971 WiFi settings, the static IP parameters might need to be populated in those fields of the 971 config fields so the router understands what you’re trying to do.
Furrye38 is the expert, I know just enough to be dangerous. I’m just making a few suggestions to get you kids thought processes started. - donawalt, sorry for this additional post. If you selected a “Static” IP out of your DHCP pool, and used the same router IP and Subnet as your 971 “DHCP” setting on the iPhone router settings in Manually Assign IP, I can try that on my iPhone 15 pro max with my 971. But, I don’t use VPN and I don’t have a separate block of Static IP’s I could try.
Also fyi, I rearranged location of one of my wired satellites late yesterday so it’s no longer pointed toward my 971 router (there were 2-walls and 50’+ between those two, so I didn’t think there would be interference between them, guess I was wrong) , I’m sitting in the location where I’ve always had an avalanche of WiFi drops and 5G cell flips, not a one so far in these two NG Community posts I’ve done!
Maybe our 971 stability/cell-flip issue is similar to that all important Real Estate basic premise -
LOCATION, LOCATION, LOCATION!!FYI, Static IPs are set ON devices that are OUTSIDE of a default IP address pool range. Should never be with in the pool range, those are set for IP address Reservations that are set ON the router, not the device. VPN isn't configured for this issue seen with current versions of iPhones.
