NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Terrible Support, many problems
I have had an Orbi RBE871 and 2 RBE870 satellites for almost a year. They have never worked all that well, especially for cell phone calls via Wi-Fi, which we need because we have almost no local cel...
What phone platforms are you using? Apple or Android?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is IPv6 enabled on the RBR?
Which ISP are you with?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
‌‌🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
Is SIP ALG enabled or disabled on the RBR?
Platforms: Apple iPhone and Windows 11
Firmware: V10.5.20.4_1.3.5
Modem is Netgear CBR750 with V4.6.14.4_2.3.12 in Bridge mode (which the helpdesk configured) (not that whatever modem and service provider should matter for this problem).
IPv6 is enabled (again... not that this should matter)
ISP is Comcast xFinity (...not that this should matter)
Home is 3000 sqft
Distance between router and satellites is about 80-100 feet.
MAC Address is not random on several of the devices that used to show up but do not any longer.
Distance between router and satellites is about 80-100 feet.
Rather far.
Try turning off the satellites and measure the wifi speed using your phone at the two satellite locations. (You can use the free Ookla speedtest app for this - disable mobile data during the test).
The satellites need a solid wifi connection to the router in order for the mesh to work well (assuming you are not using ethernet backhaul).
What iOS is the phones using?
What build of Windows 11?
Is WIndows PC ethernet or wireless connected to the system?
Be sure any ehternet or wifi adapter drivers are up to date.Try IPv6 disabled. There are known issues with this ISP and IPv6.
Also if you have IPv6 enabled, try using custom IPv6 DNS instead of ISP detected IPv6 DNS.
These DO matter.
3000 sq ft is a range for the RBR and just one RBS. Having two may cause issues.
And ya, those distanced maybe too far and a scretch. 30 feet is starting distances, and depending on building materials, 50-60 feet max distance range.
Turn off 1 RBS for now.
Has a factory reset and setup from scratch been performed since last FW update?
Platforms: Apple iPhone and Windows 11
Firmware: V10.5.20.4_1.3.5
Modem is Netgear CBR750 with V4.6.14.4_2.3.12 in Bridge mode (which the helpdesk configured) (not that whatever modem and service provider should matter for this problem).
IPv6 is enabled (again... not that this should matter)
ISP is Comcast xFinity (...not that this should matter)
Home is 3000 sqft
Distance between router and satellites is about 80-100 feet.
MAC Address is not random on several of the devices that used to show up but do not any longer.
