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Forum Discussion
Unable to install iPhone apps using Orbi RBE771
When connected to the RBE771 wifi, I'm unable to download and install iPhone apps. As soon as I turn the wifi off the mobile, the apps download and install. Appreciate any help Ola
Do you happen to be using AdGuard DNS or a similar service? For me, that was the cause of App Store brokenness / slowness so I switched to NextDNS. It's also possible your ISP is at fault. Try first by switching your device to known "clean" DNS servers like 1.1.1.1 or 8.8.8.8.
Hi
Not using AdGuard DNS or a similar service
Cheers
Ola
What happens when the Orbi DNS is changed from "Get automatically from ISP" to Google (8.8.8.8) of CloudFlare (1.1.1.1)?
Yes, try 8.8.8.8 or 1.1.1.1 for your DNS. To be safe, 'Forget' your WiFi network and rejoin it after you change DNS.
I assume the WiFi is working fine otherwise - speeds good, no connectivity issues with other apps or browsers? Also, I assume the 770 router is set to router mode not access point?
Go to https://apps.apple.com on your iPhone's browser - this is the Apple app server IP address. Does it load?
Assuming yes, some other things to check (test after each change):
- As Furry said, turn off Armor and Parental Controls.
- Is low data mode turned on, on your iPhone? Try it with that off - settings > wifi > (your WiFi SSID) > toggle Low Data Mode OFF
- WiFi Assist can cause issues if the WiFi is flaky - turn it off for a test: Settings > Cellular > Wi-Fi Assist
- Are you using a VPN on your iPhone? Some, especially if they do ad-blocking, can block Apple servers. Turn off your 3rd party VPN if it has a separate settings/config. Also see if Netgear's VPN is off: login at 192.168.1.1 > Advanced tab > Advanced > VPN Service
- Is Private Relay on, on your iPhone? Same as VPN - Test with it off: Settings > iCloud > Private Relay
- Are you using the Netgear router's Traffic Meter? It's possible it could be limiting traffic. Test with it off: login at 192.168.1.1 > Advanced tab > Advanced > Traffic Meter.
- On your iPhone, reset your network settings - Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. The only risk on this is it will forget any networks/passwords, you will have to reenter them next time you log in. But resetting it can clear up a lot of network issues for an iPhone.
Good luck - keep us posted!
