Unfortunately the latest firmware (v9.10.4.1) doesn't solve the issue on Pixel 8 Pro. Everytime I move around the house, I need to disconnect from wifi and reconnect manually if I want Internet to work.At the price of both the Orbi 970 and the Pixel 8 Pro, customers expect a working solution for what seems like a pretty basic functionality (wifi)...

Hi Marc7694 , Latest firmware helps with stability on the network. Before, when Pixel 8 connected to the network, it would crash the network. Now it will not. However, there is still connectivity issues as noted here: Re: I am having the worst disconnection problems i... - NETGEAR Communities There is already solutions/fixes ready but have not been released to public yet due to ongoing quality assurance testing. If you will like to test this firmware early please send me a message directly.

I was really hoping this firmware upgrade will solve my problem but unfortunately it's not solving the problem with Pixel 8.The phone stays on the Wi-Fi network but the Internet connection drops. This issue is only happening with my Pixel 8 Pro, anything other devices (non wifi 7 compatible) in the house are working fine.If this is the firmware Netgear is going to release to fix that bug, then there is more testing needed on their part.I'm so frustrated with Netgear not testing their products and upgrade and leaving it up to their customers to test. Again at the price of their products this is a scam!

There are known issues with Pixel 8 phones that NG is already aware of. Also this is in part some responsibility on Google/Pixel as well as they play a roll in ensuring there products work with the WiFi spec as well. There are already reports that there are some Mfr having problems with there WiFi 7 devices not working with WiFi7 router platforms. I believe Motorola is one of them. So lets not lump all the blame on NG. NG is working with these mfrs as well to get there products working NG products. Something you should also make contact with Google to let them know what is happening as well. I presume they may already know. This issue is two fold in that both Google and NG are actively working to get fixed. This is all new tech and new stuff to work with and presume there are complexitiies that are causing problems on both sides. If you feel that the Orbi system is not working for you, then I reommend that you return the unit and find something else that goes. Otherwise, you'll need to be patient while Google and NG work to get this fixed.

Same here. I thought the new firmware upgrade would help with the Google pixel 8 and the orbi 970 and 971 but I have to manually reconnect when walking around the house. I also started a continual ping on my dell xps13 with WiFi 6e and with cmd 8.8.8.8 -t and every 20 pings the request would time out and slowly 40 ms becomes 150ms and then time out. The internet on my laptop is much more stable when connected with ethernet. I may ask them to replace the router just to see if maybe it is faulty hardware.

its not just an issue with orbi. Its an issue with the wifi 7. Its not even ratified yet as a standard and its caused issues as device makers don't want to update their own devices until ratification. I've got a edge+ 2023 with wifi 7 built in that I can't get updated to work properly. A bit of a joke

Unfortunately the latest firmware (v9.10.4.1) doesn't solve the issue on Pixel 8 Pro

14 Replies

sgarr
Star
Jan 01, 2024
Same here. I thought the new firmware upgrade would help with the Google pixel 8 and the orbi 970 and 971 but I have to manually reconnect when walking around the house. I also started a continual ping on my dell xps13 with WiFi 6e and with cmd 8.8.8.8 -t and every 20 pings the request would time out and slowly 40 ms becomes 150ms and then time out. The internet on my laptop is much more stable when connected with ethernet. I may ask them to replace the router just to see if maybe it is faulty hardware.
plemans
Guru
Jan 02, 2024
its not just an issue with orbi. Its an issue with the wifi 7. Its not even ratified yet as a standard and its caused issues as device makers don't want to update their own devices until ratification. I've got a edge+ 2023 with wifi 7 built in that I can't get updated to work properly. A bit of a joke
Straq
NETGEAR Expert
Jan 03, 2024
Hi Marc7694 ,

Latest firmware helps with stability on the network. Before, when Pixel 8 connected to the network, it would crash the network. Now it will not. However, there is still connectivity issues as noted here: Re: I am having the worst disconnection problems i... - NETGEAR Communities

There is already solutions/fixes ready but have not been released to public yet due to ongoing quality assurance testing. If you will like to test this firmware early please send me a message directly.
- Marc7694
  Tutor
  Jan 26, 2024
  Any updates on when the new firmware will be released? This problem has been on going for couple of months already and whith no clear visibility on when Pixel8 phone will be able to have a stable wifi connection.
  This is very frustrating to say the least to have this end user experience after paying $2,700 for a wifi solution, not having a smartphone stay connected to the router makes me wonder if Netgear even tested their solution before releasing to the public.
  - TOPS119
    Apprentice
    Jan 26, 2024
    Yeah for the price they charge on these devices you would have thought it would work better than this. It’s like saying we have a premium device hence our prices have to be high, when you buy the device it’s like we are all test Dummies nothing works like should smh
FURRYe38
Guru
Jun 10, 2024
Has anyone tried the newer FW version to see if this helps any with this device?

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-12-3-3-Released/td-p/2382005/jump-to/first-unread-message
- TOPS119
  Apprentice
  Nov 20, 2024
  Seem to solve nothing
  - Easygo
    Aspirant
    Nov 23, 2024
    Did you try to update the Pixel to Android 15? For my Pixel 8 this helped. No disconnect since a week.

Forum Discussion

Unfortunately the latest firmware (v9.10.4.1) doesn't solve the issue on Pixel 8 Pro