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Forum Discussion
phillipsaz
Jan 27, 2025Aspirant
WiFi 7 and iPhone 16 Pro Max along with wireless backhaul
Having issues with iPhone 16 Max Pro's and iPad Pro's each will intermittently drop WiFi signal & WiFi calling and try to default toward using the cellular network. My setup is the following: F...
FURRYe38
Jan 27, 2025Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
How are the RBS ethernet connected to the back of the RBR? Any Patch panels or LAN Switches in between?
What channel configurations are currently set on the router?
What iOS version is on the Apple devices?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Does this happen with the RBS turned OFF?
Is IPv6 enabled on the RBR?
Have you connected to the separate IoT network with the Apple devices to see if this still happens?
Can you provide a drawing of the house floor plan and where the RBR and RBS are located on this plan?
Has a factory reset and setup from scratch been performed since last FW update?
NG IS aware of the Apple issues on Orbi BE systems. They are working with Apple on these issues.
phillipsaz
Jan 27, 2025Aspirant
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
COX IS ISP / CABLE MODEM IS Motorola MB8611
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Yes, that is the cable I am using,..
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
DISTANCE IS 90 FEET BETWEEN RBR & RBS WITH NETGEAR PROSAFE XS505M 10GB SWITCH BETWEEN THEM
How are the RBS ethernet connected to the back of the RBR? Any Patch panels or LAN Switches in between?
SEE ABOVE
What channel configurations are currently set on the router?
2.4 ghz = Channel 6
5 ghz = Channel 44
What iOS version is on the Apple devices? 18.2.1
Be sure to disable any MAC Address randomizers on phones and pads while at home:
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update? YES and always - best practice
Does this happen with the RBS turned OFF? YES
Is IPv6 enabled on the RBR? YES
Have you connected to the separate IoT network with the Apple devices to see if this still happens? YES and it does
Can you provide a drawing of the house floor plan and where the RBR and RBS are located on this plan?
Single Story 5000 sqft home that is 105' wide EAST to West (RBR is on EAST Side of house and directly down the hall 90' is the RBS) then add 10' because it is South on the West wall.
Has a factory reset and setup from scratch been performed since last FW update? YES
NG IS aware of the Apple issues on Orbi BE systems. They are working with Apple on these issues.
IT HAS BEEN GOING ON OVER A YEAR NOW