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Forum Discussion
highband678
Jul 05, 2021Tutor
“Respond to Ping on Internet Port” check box is stuck on
“Respond to Ping on Internet Port” check box is stuck on and cannot be turned off. The check box is green but dimmed indicating it cannot be controlled through Browser. The Nighthawk App does not sh...
highband678
Jul 05, 2021Tutor
I saw a post for another router which indicated disabling OpenVPN is the solution. Disabling OpenVPN turned off internet ping
Christian_R
Jul 12, 2021NETGEAR Employee Retired
Hello,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian