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Forum Discussion
ashipps
Jun 25, 2020Aspirant
2nd RAX80 Becomes Defective
1st RAX80 ROUTER: After 11 months of use (my 1st) RAX80 quit connecting devices. A power reset did not help and the fan kept running continuously. The reset button had to be pressed to enable TCP...
- Jul 04, 2020
Netgear support authorized a warranty replacement after concluding my 2nd router has a hardware fault. So I expect to setup a 3rd RAX80 soon when it arrives by uploading a saved configuration file.
Christian_R
Jun 30, 2020NETGEAR Employee Retired
Hello ashipps,
Has support been able to follow up on your case letting them know that your issue persists with the replacement router?
Christian
- ashippsJul 04, 2020Aspirant
Netgear support authorized a warranty replacement after concluding my 2nd router has a hardware fault. So I expect to setup a 3rd RAX80 soon when it arrives by uploading a saved configuration file.
- mjc775Jul 04, 2020Luminary
Did you use the new power adapter that came with the replacement router? I ask because I've seen power adapters used for other devices go bad, making it seem as if the problem was with the router when in fact it was a bad power adapter.
- FespinosaJul 18, 2020TutorAre you still having issues? I'm having issues with my RAX80 as well but this is my 3rd router within 2 months. Almost the same issue. The fan keeps running but unlike you the reset button doesnt do anything.