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Forum Discussion
ashipps
Jun 25, 2020Aspirant
2nd RAX80 Becomes Defective
1st RAX80 ROUTER: After 11 months of use (my 1st) RAX80 quit connecting devices. A power reset did not help and the fan kept running continuously. The reset button had to be pressed to enable TCP...
- Jul 04, 2020
Netgear support authorized a warranty replacement after concluding my 2nd router has a hardware fault. So I expect to setup a 3rd RAX80 soon when it arrives by uploading a saved configuration file.
Christian_R
Jun 30, 2020NETGEAR Employee Retired
Hello ashipps,
Has support been able to follow up on your case letting them know that your issue persists with the replacement router?
Christian
ashipps
Jul 04, 2020Aspirant
Netgear support authorized a warranty replacement after concluding my 2nd router has a hardware fault. So I expect to setup a 3rd RAX80 soon when it arrives by uploading a saved configuration file.
- mjc775Jul 04, 2020Luminary
Did you use the new power adapter that came with the replacement router? I ask because I've seen power adapters used for other devices go bad, making it seem as if the problem was with the router when in fact it was a bad power adapter.
- FespinosaJul 18, 2020TutorAre you still having issues? I'm having issues with my RAX80 as well but this is my 3rd router within 2 months. Almost the same issue. The fan keeps running but unlike you the reset button doesnt do anything.