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Forum Discussion

trombeningen's avatar
trombeningen
Guide
Apr 07, 2019

5G issues - SSID disappears

My RAX80 has stopped broadcasting the 5g network on all my 5g capable devices. Any suggestions on how to fix this? It appears randomly. I reboot the router, 5G appears.   FW ver: V1.0.1.56_1.0....
whatsthepoint's avatar
whatsthepoint
Guide
Apr 13, 2019

In the RAX120 router wireless settings if WPA3 or WPa2 + WPA3 is selected my 5ghz SSID disappears or is not able to connect.

If only WPA2(AES) is selected all is well.

I leave the AX support box unchecked.

Resetting the router after the latest firmware update did nothing to correct this issue.

Paying $25/mo to be a beta tester is not fun.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 18, 2019

Hi trombeningen,

 

Thanks for getting back. I'd like for support to contact with you for further investigation. If you wish to be contacted, please send me a message with your contact details and serial number. 

 

~Christian 

  • Badradio's avatar
    Badradio
    Aspirant
    Jun 26, 2019
    Updated router to latest firmware .58 on 6/25/19 after a full factory restore (again!) and resetting my phone and modem. As with previous firmware, 5ghz band works less than 1 day before stopping. When I connect, I get an (!) Next to the wifi logo and doesn't work. Been using an older wifi 5 Linksys router that uses the 5ghz band with no issue. My wife and I both have Galaxy S10 + phones (wifi 6) that have identical issues with the 5ghz band that my PS4 pro and Xbox1x have experienced being 20 away from the router.
    I thought after I updated from firmware .56, this issue would go away, but hasn't. The notes from .58 firmware update on Netgears site state:
    *Bug Fixes:
    The Wireless Setup page displayed the wrong channel list for the 5GHz band.*
    This does not correct the issue of the 5ghz band stopping or slowing down. I reset my rax8 router and works correctly for a minute or 2 and stops again. Changed settings on the web interface with no change - ax, qos mode but the 5ghz band still disappears. I see my neighbors 5ghz but not my own. Had Netgear routers over a decade but this may change going forward. Beyond aggravating.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 27, 2019

      Hi Badradio - We would like to work with you directly on the issue(s) you're experiencing. If interested, please send me a message with you contact info. 

       

      ~Christian 

      • bostony126's avatar
        bostony126
        Guide
        Sep 24, 2019

        I am having all the same problems with nothing working.  Should I call in for support?