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Forum Discussion
5G issues - SSID disappears
My RAX80 has stopped broadcasting the 5g network on all my 5g capable devices. Any suggestions on how to fix this? It appears randomly.
I reboot the router, 5G appears.
FW ver: V1.0.1.56_1.0....
Hi trombeningen,
Thanks for getting back. I'd like for support to contact with you for further investigation. If you wish to be contacted, please send me a message with your contact details and serial number.
~Christian
Updated router to latest firmware .58 on 6/25/19 after a full factory restore (again!) and resetting my phone and modem. As with previous firmware, 5ghz band works less than 1 day before stopping. When I connect, I get an (!) Next to the wifi logo and doesn't work. Been using an older wifi 5 Linksys router that uses the 5ghz band with no issue. My wife and I both have Galaxy S10 + phones (wifi 6) that have identical issues with the 5ghz band that my PS4 pro and Xbox1x have experienced being 20 away from the router.
I thought after I updated from firmware .56, this issue would go away, but hasn't. The notes from .58 firmware update on Netgears site state:
*Bug Fixes:
The Wireless Setup page displayed the wrong channel list for the 5GHz band.*
This does not correct the issue of the 5ghz band stopping or slowing down. I reset my rax8 router and works correctly for a minute or 2 and stops again. Changed settings on the web interface with no change - ax, qos mode but the 5ghz band still disappears. I see my neighbors 5ghz but not my own. Had Netgear routers over a decade but this may change going forward. Beyond aggravating.
I thought after I updated from firmware .56, this issue would go away, but hasn't. The notes from .58 firmware update on Netgears site state:
*Bug Fixes:
The Wireless Setup page displayed the wrong channel list for the 5GHz band.*
This does not correct the issue of the 5ghz band stopping or slowing down. I reset my rax8 router and works correctly for a minute or 2 and stops again. Changed settings on the web interface with no change - ax, qos mode but the 5ghz band still disappears. I see my neighbors 5ghz but not my own. Had Netgear routers over a decade but this may change going forward. Beyond aggravating.
Hi Badradio - We would like to work with you directly on the issue(s) you're experiencing. If interested, please send me a message with you contact info.
~Christian
I am having all the same problems with nothing working. Should I call in for support?
POSSIBLE SOLUTION:
This may be a temporary fix, so I will be sure to update. So far the only thing that has fixed my issues (same as all of above) is to change the wireless 5ghz network name temporarily, then change it back. I also changed the channel to 128, so I'm not sure which of those two changes made the "fix" ... but we'll see how long it lasts.
- Do not change the name of the bands. 2.4 or 5 GHz bands. Example, if it's netgear81, then leave it as that. I was changing mine and I think that is what the issue was.
I factory restored the router by holding in the button with a pen. Set up and left the setting as default. The 5ghz band does not seem to lose connection anymore. Could be that + and recent update. - I prefer to try my method before factory resetting , and then reconfiguring the router, and then updating it. That requires much more time, but would have been my last resort. IF this happens again and I can just change the name back and forth real quick, I’ll go that route :)