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Forum Discussion

trombeningen's avatar
trombeningen
Guide
Apr 07, 2019

5G issues - SSID disappears

My RAX80 has stopped broadcasting the 5g network on all my 5g capable devices. Any suggestions on how to fix this? It appears randomly. I reboot the router, 5G appears.   FW ver: V1.0.1.56_1.0....
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 27, 2019

Hi Badradio - We would like to work with you directly on the issue(s) you're experiencing. If interested, please send me a message with you contact info. 

 

~Christian 

bostony126's avatar
bostony126
Guide
Sep 24, 2019

I am having all the same problems with nothing working.  Should I call in for support?  

  • bostony126's avatar
    bostony126
    Guide
    Sep 24, 2019

    POSSIBLE SOLUTION: 

     

    This may be a temporary fix, so I will be sure to update.  So far the only thing that has fixed my issues (same as all of above) is to change the wireless 5ghz network name temporarily, then change it back.  I also changed the channel to 128, so I'm not sure which of those two changes made the "fix" ... but we'll see how long it lasts.  

     

  • Badradio's avatar
    Badradio
    Aspirant
    Sep 24, 2019
    Do not change the name of the bands. 2.4 or 5 GHz bands. Example, if it's netgear81, then leave it as that. I was changing mine and I think that is what the issue was.
    I factory restored the router by holding in the button with a pen. Set up and left the setting as default. The 5ghz band does not seem to lose connection anymore. Could be that + and recent update.
  • bostony126's avatar
    bostony126
    Guide
    Sep 24, 2019
    I prefer to try my method before factory resetting , and then reconfiguring the router, and then updating it. That requires much more time, but would have been my last resort. IF this happens again and I can just change the name back and forth real quick, I’ll go that route :)