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Forum Discussion

ZI_95's avatar
ZI_95
Aspirant
Dec 26, 2019

Access Controls Changes not Working

I recently purchased a Nighthawk AX4: RAX35, not RAX40 (it seems that my model is not even available in the model recommeded section) router this past black friday. I enabled Access Controls in an at...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Dec 30, 2019

Hello ZI_95, 

 

Thanks for reporting the issue you're experiencing. I have sent you a message requesting for more info. Please respond at your earliest convenience. 


Thanks,

Christian 

  • IGK's avatar
    IGK
    Tutor
    Jan 11, 2020

    RAX35. Netgear support. I was on hold for more than 1.5 hours. Case number 42166452. Please call me ASAP before I return the product.

    • IGK's avatar
      IGK
      Tutor
      Jan 23, 2020

      I wonder why I didn't get a response.

  • anetworkinguser's avatar
    anetworkinguser
    Guide
    Jan 22, 2020

    For - Nighthawk AX4: RAX35

     

    Having same issue.

    When trying to change Access Control (Security > Access Control) radio button to "Block all new devices from connecting" and attempting to click the "Apply" button to enable this change it will not save which basically makes the function unavailable.

     

    I can see that "Allow all new devices to connect" is the recommended default but I've always been able to use this option on prior models.

     

    Was hoping this would be resolved by now. I have also had my router since around the middle of December 2019.

     

    Please advise.

      • anetworkinguser's avatar
        anetworkinguser
        Guide
        Jan 23, 2020

        I have placed a ticket just now. Will update with a solution upon receipt