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Access Denied after update to firmware version v1.1.4.28
I just manually updated to firmware version v1.1.4.28 on my Netgear RAX 43v2 router. After the update I can access my router through the Netgear app but am unable to get to the UI through the ip web...
No, only answer seems to be do a factory reset. Seems to be a firmware issue since across multiple router types.
Apparently after an automatic FW update to v1.1.4.28 the same redirect issue here. I am remoting into a customer network via their server and cannot access the router since the "upgrade". Same "https://accounts-qa.netgear.com/error?redirect...." as others. Spent an hour on the phone with Netgear support and all they could tell me was that "they have not heard of this issue". That is incorrect because a simple search on the web AND on here clearly shows that this is an ongoing issue that they still have not fixed. I have seen others reporting that the log cache being full creates it and that too is incorrect (at least partially) and I can verify in several ways.
On 11/2023, I went onsite to setup a new router for a customer as a recommended purchase. During the setup, the router installed the firmware in question. Immediately exhibited the listed complaint. Spent several hours on the phone with support and they did not know how to fix it. They told me that they were going to look closer at it and contact me....nothing to date (they told me the very same thing this morning). Yes, the security software is another issue but turning it off if you are not onsite is moot. HOWEVER....
As a "temporary fix", the level 2 support assistant sent me a link to the firmware "RAX50v2-V1.1.3.18". I downgraded the FW and was able to log in normally (via a browser) and then turn both the security software AND the automatic firmware update OFF. At this point, I am now going to have to go the customer's location and downgrade the FW because I cannot access it via any other means. Let me add something else here, the "app" will let you access the router as long as you are logged into the site wifi but not via LAN cable. If this is a so-called "security update" then please tell me how a wifi connection could be deemed a better path than a direction connection?!
I do hope this helps someone out there. As an IT Professional, I have a lot of NG products in the field. But if this is a vision into the future, I can no longer send my valued customers down this path. If you break it, fix it...and hopefully we'll come back. Ignore us, and we will go away. Thanks for your time and good luck!
We've notified NG about this. It's all in there hands. They'll need to fix it. Nothing else can be done here in the forums.
We can only provide troubleshooting steps and work around solutions to issues found here in the forums. Users can take the information or leave it. Users have options to use the work around or downgrade FW back to last working version.
Users are encouraged to contact NG support and let them know the problems they are seeing and if the troubleshooting and work around solutions don't work for them.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".Ng doesn't publish when there getting ready to release new FW so you'll need to keep and eye on NGs support site or here in the forums and check for new versions.
Good Luck.
