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Forum Discussion
Access on web browser is denied
michaelkenward If you want to help people with their router issues, which you are perfectly entitled to, it helps to not be a complete **bleep** to people asking for help. Instead of treating it as t...
My device is a Nighthawk AX6 AX5400 6-Stream WiFi Router.
SapperJedi wrote:
My device is a Nighthawk AX6 AX5400 6-Stream WiFi Router.
Not really. As I explained, AX5400 (and AX6) just tell us about the wifi technology. RAX50 and RAX54S are model numbers.
What modem/ONT/gateway sits between your router and the Internet?
Have you tried a different browser?
Browsers are getting increasingly picky about security. They like to protect us from "insecure" sites, especially when they use http and not https.
How did you try to access your router? Which address did you enter into the browser?
I'm literally giving you the modem description off the back of the product.
Used Chrome, Firefox, and Edge. All three gave the same response:
Arris modem to Nighthawk connected to PC with a LAN cable.
192.168.1.1 was the address I used. I also used both login link provided by Netgear (www.routerlogin.net or www.routerlogin.com)
Same access denied page.
SapperJedi wrote:
I'm literally giving you the modem description off the back of the product.
All we know is that you have an Arris modem. Arris is like Netgear, a brand, not a model number.
Arris has made dozens of different modems over the years. Some of them are simple modems, but others are modem/routers.
Modem/routers latter can cause problems if you add yet another router to the network.
Troubleshooting is a process of ruling out problems one at a time. Networks are, as the label tells us, a collection of devices. And you can't just throw them together willy nilly. You can't even turn them on in any old order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
My modem would not prevent me from accessing my router. My internet is completely fine with no issues. the issue is that my access to my router is denied. I can reset the password and I can use the mobile app to access certain features on the router but I cannot access the router from my PC's web browser.
I have done this:
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Same result. Access denied.
I'm going to move on as I am getting nowhere with the smart-ass replies you are giving. I know what a router is/does. I know what a modem is/does. I know how basic troubleshooting works.
Your efforts will go unnoticed. No need to reply. Moving on.