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darkjfman's avatar
darkjfman
Tutor
Jan 15, 2020
Solved

Accessing DLNA RAX80

I previously had R7000, due to its limitations I decided to upgrade to the RAX80. One of the issues I'm having is I'm losing access to shared storage from what seems after idle use.   With the R700...
  • Christian_R's avatar
    Christian_R
    Jan 17, 2020

    Hi darkjfman, 

     

    Just curious, have you tried reverting back to the previous firmware version to see if the issue persists? 

     

    Christian 

darkjfman's avatar
darkjfman
Tutor
Jan 18, 2020

I have not reverted back. According to support they suggested flashing the router then doing a factory reset, I did all that after backing up my settings. I performed the action on Wednesday 1/15, everyday since then I was able to access it until this morning. Now when I do access it, the playback video is very rough. The audio is always there, however, the video slows down and at some point just freezes on a single screen with the audio still playing. It seems it's trying to buffer, restarting the movie does fix the issue momentarily but then it starts again.

 

I'll attempt to revert back one version and report back. Do I need to reset it or it would work the same by just reverting?

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jan 20, 2020

Hello darkjfman, 


Thanks for getting back. It is not required but if you do revert to a previous version it'd be great if you could report back. I do recommend that you please continue to work with our Support Team on your issue. 

 

Thanks,

Christian 

  • darkjfman's avatar
    darkjfman
    Tutor
    Jan 20, 2020

    I'll go ahead and do that. I reverted back yesterday 1/19, as I mentioned it takes a while to see if it works or not, since typically I noticed that disconnection after a long idle from the HDD. I'll report back in the next day or so and see if I'm still able to get a connection.