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Forum Discussion
Admin access locks up
After successfully setting up my router (#RAX43v2), now when I log in to the admin console via the web interface, the interface locks up when I attempt to click on Advance options (e.g. Setup or Admi...
Same thing happens with MS Edge browser?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Thanks for the suggestions!
Same happens with Edge.
Router firmware is v1.1.3.18.
I've not yet done a new factory reset - but will try that next.
I'm using the flat cable that came with the NG router to connect it to the cable modem (from Spectrum, Hitron E31N2V1). I will swap that cable for a short, CAT 5E cable.
I did a factory reset. The FW was up to date already. I replaced the cable to the modem.
the biggest change was that I did NOT enable the Armor security option.
So far, the web and nighthawk apps appear to be working as expected - i.e. no lock ups.
I'll continue to monitor.
AT some point, try enabling Armor and let us know what happens...