NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jay_w
Oct 11, 2020Apprentice
AirPrint won’t work when printer is sleeping
When the printer sleeps, I can’t see it as an AirPrint option. If I open the Netgear app or use the admin portal, it will show up as a attached device, and if I refresh it, then AirPrint works... also...
Christian_R
Oct 15, 2020NETGEAR Employee Retired
Hello jay_w,
Did the issue occur due to a firmware update? Was this previously functioning correctly prior?
Christian
- jay_wOct 16, 2020Apprentice
No. It's been like this since I got the printer and I've been tinkering for months (career engineer). It's very clear that the printer remains connected to the router after it goes to sleep as I can access the printer's webUI through IP without issue and see that it's sleeping. It's something funky about AirPrint protocol when the device is sleeping. When the iPhone sends the signal looking for AirPrinters nothing comes back. But if I wake the printer either by pressing the wake button everything works. What is interested is that looking at the router's attached device list it also wakes the printer and then everything works fine. I think the router should recognize the find Airprint protocol and then wake attached devices marked as type Printer. But I don't think this is happening. At least that is the behavior.