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Forum Discussion

CyberTri's avatar
CyberTri
Apprentice
Apr 21, 2019

Alexa not supported on RAX80??

Hey Netgear... Am I tripping or did you guys just release a brand new AX wifi6 device that doesn't support Alexas?! Did I just upgrade my X6 (supported) to an RAX80 to lose my Echo Spot and Echo s...
xjn's avatar
xjn
Apprentice
Apr 23, 2019
I had the authentication error also and was able to fix it by removing network from Echo Spot and adding it back again and specifically selecting WPA2. I no longer see the error.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 24, 2019

    Hello CyberTri,

     

    I will forward this to the Engineering team and provide an update as soon as possible. 

     

    ~Christian 

    • CyberTri's avatar
      CyberTri
      Apprentice
      Apr 24, 2019
      Please do!!
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 30, 2019

        Hello Cybertri, 

         

        Thank you for your patience. The RAX80 supports Amazon Alexa devices and the landing page will be updated accordingly. If you're still experiencing issues, please send me a message with your contact info and I can ask support  if they can reach out to you as soon as possible. 

         

        ~Christian