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Forum Discussion
Alexa not supported on RAX80??
Hey Netgear... Am I tripping or did you guys just release a brand new AX wifi6 device that doesn't support Alexas?! Did I just upgrade my X6 (supported) to an RAX80 to lose my Echo Spot and Echo s...
Hi, frustration understood - however you are mixing two different things here.
CyberTri wrote:
Am I tripping or did you guys just release a brand new AX wifi6 device that doesn't support Alexas?!
...
But obviously its not allowed on the RAX80 yet because its not in the list:
https://www.netgear.com/landings/amazon-alexa/
What Netgear does show here is the ability to get some limited control of some features by using Alexa skills, like enable/disable the guest WLAN. The absence of this feature does not imply it is supposed to block the various Echo device [W]LAN->cloud
There are many features not available on the RAX routers as of writing, like
- Amazon Alexa integration
- Google Assistant integration
- Live Parental Controls
- Circle by Disney
- Netgear Armor
Availability somewhere between late 2019 and never as per a few vague information we've received.
CyberTri wrote:
Did I just upgrade my X6 (supported) to an RAX80 to lose my Echo Spot and Echo show?
...
Well according to Amazon support that's exactly what I did. The normal Echo dots seem to be ok, but the show and spot are constantly losing connection due to "authentication error " which really means, Netgear is denying our connection.
...
And Amazon told me they have repeatedly asked Netgear to permit the port usage listed here implicitly:
...
UDP 123, 443, 4070, 5353, 40317, 49317, 33434
That's a complete different beast - can't understand either that these routers are not allowing full transparent access from the [W]LAN to the Internet (unless some controls are limiting). Definitively a bug!
ChristineT Christian_R really, this is ridiculous!!! And the absence of the leading edge features does speak on it's own.
Ok. I see that list is regarding Alexa skills, but there is definitely a bug or port rejection coming from the RAX80.
Fyi...I disable UPNP because I don't want ports being announced to the external internet as my webcams like to tell the world what ports they are listening with. Maybe that's an issue. Not sure. Maybe we need to trigger ports to be permitted. Why does this only happen with Alexas that have a screen?
Netgear. Please reply. What is the problem here? Why does the Echo Spot and Show disconnect from wifi and claim authentication error?
Does anyone know how to enable logging so I can understand what is really going on? I am a security engineer. I am willing to troubleshoot and beta test a solution!
Fyi...I disable UPNP because I don't want ports being announced to the external internet as my webcams like to tell the world what ports they are listening with. Maybe that's an issue. Not sure. Maybe we need to trigger ports to be permitted. Why does this only happen with Alexas that have a screen?
Netgear. Please reply. What is the problem here? Why does the Echo Spot and Show disconnect from wifi and claim authentication error?
Does anyone know how to enable logging so I can understand what is really going on? I am a security engineer. I am willing to troubleshoot and beta test a solution!
CyberTri wrote:
Fyi...I disable UPNP because I don't want ports being announced to the external internet as my webcams like to tell the world what ports they are listening with. Maybe that's an issue. Not sure. Maybe we need to trigger ports to be permitted. .... I am a security engineer. I am willing to troubleshoot and beta test a solution!Unlikely - the ports required are outgoing [W]LAN->Internet - these devices don't require a direct access from the wild Internet. And no, UPnP (AFAIK again not required neither for Echo & Co. nor for the Alexa skills) does not tell any ports to the world - they will be "just" exposed o the WAN/Internet interface.
I'm as curious as you are on what Netgear will tell us about this issue.