NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CyberTri's avatar
CyberTri
Apprentice
Apr 21, 2019

Alexa not supported on RAX80??

Hey Netgear... Am I tripping or did you guys just release a brand new AX wifi6 device that doesn't support Alexas?! Did I just upgrade my X6 (supported) to an RAX80 to lose my Echo Spot and Echo s...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 24, 2019

Hello CyberTri,

 

I will forward this to the Engineering team and provide an update as soon as possible. 

 

~Christian 

CyberTri's avatar
CyberTri
Apprentice
Apr 24, 2019
Please do!!
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 30, 2019

    Hello Cybertri, 

     

    Thank you for your patience. The RAX80 supports Amazon Alexa devices and the landing page will be updated accordingly. If you're still experiencing issues, please send me a message with your contact info and I can ask support  if they can reach out to you as soon as possible. 

     

    ~Christian 

    • CyberTri's avatar
      CyberTri
      Apprentice
      Aug 12, 2019
      Constant issues. It works. Then it doesn't. I put in the password it says "incorrect password " or "authentication error". Reboot the Alexa. It connects. 20 min or a day later.... can't connect.

      What is the deal here?
      • Scott911's avatar
        Scott911
        Tutor
        Jan 01, 2020
        Same for me. I just installed the RX75 and the Amazon DOT works, however the Amazon ECHO does not work. It worked perfect with the Asus Router. I thought the Nighthawk would work just as good or better. I hope we get a solution. I am disappointed.