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Forum Discussion
CyberTri
Apr 21, 2019Apprentice
Alexa not supported on RAX80??
Hey Netgear... Am I tripping or did you guys just release a brand new AX wifi6 device that doesn't support Alexas?! Did I just upgrade my X6 (supported) to an RAX80 to lose my Echo Spot and Echo s...
RudyGRamos
Feb 16, 2020Initiate
I see your post is from early 2019. I just purchased this device on Feb 2020, almost a year later, and the issue has not yet been resolved. I have 3 echo dots, that will not connet to the internet. The setup freezes before I can key in my password, so Netgear is still blocking the Echo Dot. I am not sure about the other echo products. Also, I called in for help; was kind of a joke; the CSR keep trying to check other features and never, ever, told me that the echo dot is not allowed by Netgear. His final answer, go to amazon and reset the device to new status, then try it again. I wasted several hours resetting all three devices; still no connection. I spent time on each one because they were all purchased at different times, I was hoping maybe the last one I purchased would connnect. This is a bunch of BS. I purchased the RAX80 AX6000 or aka, $360 issue. I will give it a bit of time, and may have to return this product and go with another vendor. I think I have 14 days from Bests Buy.
Scott911
Feb 16, 2020Tutor
I don’t know what to say. Spectrum sent a specialist out, not the normal cable guy. He told me that the modem is finicky on their network and he could not get it to work properly. I have the same set up at another house with Cox Cable and it works great. All I know is it does not work in Big Bear on Spectrum. Asus does work super well and is not finicky. FYI.