NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Amber Light No Internet
Model: RAX42 EOM Provide : Xfinity Purchased this modem 11 months ago. Had no issues and now it will no longer connect to the internet. I have tried the following. - Power cycled the RAX42 ...
Start off by looking at your terminology. The CM700 is a cable modem and the RAX42 is a Wi-Fi router.
Power cycling your local area network (LAN) is important, but it is equally important to do so in the proper sequence with ample time between devices.
Pull the power cord on your modem and disconnect the Ethernet cord.
Pull the power cord on your router and disconnect the Ethernet cord.
Plug in the cord to power up the modem and give it ample time (a few minutes) to boot and connect to your internet service provider (ISP). One of the last indicators to illuminate will be the one that shows internet connection.
Connect your Ethernet cord from the output of the modem to the WAN input on your RAX42.
Plug in the cord and push the on button to power up the router and give it ample time (a few minutes) to boot and connect to the internet. One of the last indicators to illuminate will be the one that shows internet connection.
Did the internet indicator on your router light up as white? If yes, check for internet access from devices connected to your router via Wi-Fi or Ethernet cable. If no, report back as there are other steps to take next.
RAX42 is my Wifi modem I am having issues with. Is that clearer?
lindylex wrote:
RAX42 is my Wifi modem I am having issues with. Is that clearer?
The RAX42 is not a modem. It is a router.
A router needs a modem to connect it to the Internet.
The CM700 is your modem. This is important. That is why you need to follow the advice that you received from Kitsap
Not much to say beyond repeating that advice in a different format.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
The first thing to do is to check that your CM700 modem is working. Maybe that is what you are having issues with.
The fact that you have reset the router means that you now need to set up the RAX42 from scratch.
michaelkenward, just want to say I apologize for my tone and thanks for taking time to providing assistance and educating others. This was just getting a bit frustrating for me at the time of writing since it has been a frequent occurrence within the last 3 weeks.
Have a great weekend.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerFURRYe38, the information you requested.
] Event Logs [ Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Warning (5) TCS Partial Service Mar 13 2024 05:47:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Mar 13 2024 05:48:05 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Mar 13 2024 05:58:06 Critical (3) No Ranging Response received - T3 time-out Mar 13 2024 05:58:22 Warning (5) TCS Partial Service Mar 13 2024 05:58:22 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Mar 13 2024 05:58:52 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Mar 13 2024 06:08:54 Critical (3) No Ranging Response received - T3 time-out Mar 13 2024 06:08:59 Warning (5) TCS Partial Service Mar 13 2024 06:08:59 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Mar 13 2024 06:09:29 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Mar 13 2024 06:19:30 Critical (3) No Ranging Response received - T3 time-out Mar 13 2024 06:41:07 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Mar 13 2024 06:41:07 Critical (3) No Ranging Response received - T3 time-out Mar 13 2024 06:55:27 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Mar 13 2024 06:55:28 Warning (5) TCS Partial Service Mar 13 2024 06:55:58 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Mar 13 2024 06:56:22 Critical (3) No Ranging Response received - T3 time-out Mar 13 2024 07:06:05 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mar 13 2024 07:06:21 Critical (3) No Ranging Response received - T3 time-out Mar 19 2024 17:20:02 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Mar 19 2024 18:28:15 Critical (3) No Ranging Response received - T3 time-out Mar 19 2024 18:28:19 Warning (5) Lost MDD Timeout Mar 19 2024 18:28:47 Critical (3) No Ranging Response received - T3 time-out Mar 19 2024 18:28:48 Warning (5) Lost MDD Timeout Mar 19 2024 18:28:49 Critical (3) No Ranging Response received - T3 time-out Mar 19 2024 18:29:01 Warning (5) Lost MDD Timeout Mar 19 2024 18:46:07 Critical (3) No Ranging Response received - T3 time-out Mar 20 2024 18:17:56 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Mar 20 2024 18:43:59 Critical (3) No Ranging Response received - T3 time-out Mar 21 2024 17:43:29 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Mar 22 2024 00:35:47 Critical (3) No Ranging Response received - T3 time-out Mar 22 2024 10:20:38 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Mar 22 2024 10:20:42 Critical (3) No Ranging Response received - T3 time-out Mar 22 2024 10:26:03 Warning (5) Lost MDD Timeout Mar 22 2024 10:26:22 Critical (3) No Ranging Response received - T3 time-out Mar 22 2024 10:27:07 Warning (5) Lost MDD Timeout Mar 22 2024 10:37:26 Critical (3) No Ranging Response received - T3 time-out Mar 22 2024 10:37:45 Warning (5) Lost MDD Timeout Mar 22 2024 12:57:03 Critical (3) No Ranging Response received - T3 time-out ---- ] Modem Status [ Cable Information Hardware Version 2.0 Firmware Version V1.02.08 Cable Modem Serial Number 4SY16C7LA002E CM certificate Installed CM MAC B0:B9:8A:80:85:00 ] Cable Connection [ Apply Cancel Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency 651000000 Startup Procedure Procedure Status Comment Acquire Downstream Channel 567000000 Hz Locked Connectivity State Ok Operational Boot State Ok Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 13 525000000 Hz 8.6 dBmV 40.9 dB 545 128 2 Locked QAM 256 14 531000000 Hz 8.8 dBmV 40.9 dB 525 170 3 Locked QAM 256 15 537000000 Hz 8.1 dBmV 40.9 dB 574 118 4 Locked QAM 256 16 543000000 Hz 8.0 dBmV 40.9 dB 534 98 5 Locked QAM 256 17 549000000 Hz 8.5 dBmV 40.9 dB 558 149 6 Locked QAM 256 18 555000000 Hz 8.0 dBmV 40.3 dB 526 151 7 Locked QAM 256 19 561000000 Hz 7.5 dBmV 40.9 dB 542 88 8 Locked QAM 256 20 567000000 Hz 7.9 dBmV 40.9 dB 563 128 9 Locked QAM 256 21 573000000 Hz 8.0 dBmV 40.9 dB 528 128 10 Locked QAM 256 22 579000000 Hz 7.8 dBmV 40.3 dB 596 139 11 Locked QAM 256 23 585000000 Hz 7.5 dBmV 40.9 dB 914 98 12 Locked QAM 256 24 591000000 Hz 7.5 dBmV 40.9 dB 566 126 13 Locked QAM 256 25 597000000 Hz 7.5 dBmV 40.9 dB 461 130 14 Locked QAM 256 26 603000000 Hz 7.4 dBmV 40.3 dB 477 140 15 Locked QAM 256 27 609000000 Hz 7.5 dBmV 40.9 dB 465 138 16 Locked QAM 256 28 615000000 Hz 7.5 dBmV 40.9 dB 502 51 17 Locked QAM 256 29 621000000 Hz 8.0 dBmV 40.3 dB 28372 205214 18 Locked QAM 256 30 627000000 Hz 7.4 dBmV 38.6 dB 135 3978 19 Locked QAM 256 31 633000000 Hz 7.6 dBmV 40.3 dB 449948 4177593 20 Locked QAM 256 32 639000000 Hz 8.0 dBmV 39.8 dB 431591 3556194 21 Locked QAM 256 33 645000000 Hz 7.8 dBmV 40.9 dB 465 127 22 Locked QAM 256 34 651000000 Hz 8.0 dBmV 40.9 dB 437 119 23 Locked QAM 256 35 657000000 Hz 8.0 dBmV 40.3 dB 425 80 24 Locked QAM 256 36 663000000 Hz 7.6 dBmV 40.9 dB 422 129 25 Locked QAM 256 37 669000000 Hz 7.6 dBmV 40.4 dB 392 138 26 Locked QAM 256 38 675000000 Hz 8.0 dBmV 40.4 dB 401 122 27 Locked QAM 256 39 681000000 Hz 8.0 dBmV 41.1 dB 419 95 28 Locked QAM 256 40 687000000 Hz 7.9 dBmV 40.4 dB 378 75 29 Locked QAM 256 41 693000000 Hz 7.8 dBmV 40.4 dB 379 77 30 Locked QAM 256 42 699000000 Hz 7.8 dBmV 39.9 dB 421 86 31 Locked QAM 256 43 705000000 Hz 7.6 dBmV 41.1 dB 425 53 32 Locked QAM 256 44 711000000 Hz 7.9 dBmV 40.4 dB 380 66 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 50.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 48.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 46.3 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 46.0 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV Current System Time: Sat Mar 23 09:13:17 2024 System Up Time: 22:53:43 Guru
No need to apologise. These things can be horribly frustrating. It isn't made easy by Netgear's different ways of explaining what to do.
When nasty stuff happens. Sit down. Take a deep breath. Count to 10. (Pour yourself stiff drink if that is your thing.) And go through things methodically. The important bit is doing things in the right order, although there is no harm in pouring that drink earlier in the process.
