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Forum Discussion
Solved
Amber Light No Internet
Model: RAX42 EOM Provide : Xfinity Purchased this modem 11 months ago. Had no issues and now it will no longer connect to the internet. I have tried the following. - Power cycled the RAX42 ...
Start off by looking at your terminology. The CM700 is a cable modem and the RAX42 is a Wi-Fi router.
Power cycling your local area network (LAN) is important, but it is equally important to do so in the proper sequence with ample time between devices.
Pull the power cord on your modem and disconnect the Ethernet cord.
Pull the power cord on your router and disconnect the Ethernet cord.
Plug in the cord to power up the modem and give it ample time (a few minutes) to boot and connect to your internet service provider (ISP). One of the last indicators to illuminate will be the one that shows internet connection.
Connect your Ethernet cord from the output of the modem to the WAN input on your RAX42.
Plug in the cord and push the on button to power up the router and give it ample time (a few minutes) to boot and connect to the internet. One of the last indicators to illuminate will be the one that shows internet connection.
Did the internet indicator on your router light up as white? If yes, check for internet access from devices connected to your router via Wi-Fi or Ethernet cable. If no, report back as there are other steps to take next.
Start off by looking at your terminology. The CM700 is a cable modem and the RAX42 is a Wi-Fi router.
Power cycling your local area network (LAN) is important, but it is equally important to do so in the proper sequence with ample time between devices.
Pull the power cord on your modem and disconnect the Ethernet cord.
Pull the power cord on your router and disconnect the Ethernet cord.
Plug in the cord to power up the modem and give it ample time (a few minutes) to boot and connect to your internet service provider (ISP). One of the last indicators to illuminate will be the one that shows internet connection.
Connect your Ethernet cord from the output of the modem to the WAN input on your RAX42.
Plug in the cord and push the on button to power up the router and give it ample time (a few minutes) to boot and connect to the internet. One of the last indicators to illuminate will be the one that shows internet connection.
Did the internet indicator on your router light up as white? If yes, check for internet access from devices connected to your router via Wi-Fi or Ethernet cable. If no, report back as there are other steps to take next.
I have done this many times in the past with success and not sure why this time it has worked. Thanks for taking the time to assist me and others you are the best.
Have a great weekend.