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Android App Bug???: Can't set up Nighthawk AX8 AX5700 router because app doesn't let me login
I'm trying to hook up my new router. I go through the process as outlined: restart modem plug into router access Nighthawk app (via Android app) When I go through the steps in the app, it asks m...
The best way to set things up is usually with browser access to the graphical user interface (GUI).
coolamundo wrote:
I'm trying to hook up my new router. I go through the process as outlined:
- restart modem
- plug into router
That's not right.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
Thanks for the reply.
I followed the Netgeat instructions verbatim. The only holdup was that the Android app didn't work. For whatever reason, trying to login flipped to some generic Android screen with an error message. Ended up trying it on three different Android phones and they all had the same issue. That's why I suspect there's an issue with the Nighthawk app itself.
Fortunately I was able to test it on the wife's iPhone and the app works as expected and the router is setup and is working as it should.
Even after the network was setup I couldn't log into the network on any Android device that had the app installed. However, using the share QR code from the iPhone, the login worked and then the app started working. Not sure why, but just wanted to document this for someone else who maybe running into the same issue.
coolamundo wrote:
That's why I suspect there's an issue with the Nighthawk app itself.
Maybe, but there can be other reasons. If it were a universal issue, we should have heard about it here.
What is the modem in front of this router?
192.168.1.1/BRS_index.htm set it up manually Im not sure why they decided to change the name of the index page
That is not a modem make and model. It is a web page for something on your network.
If it points to your modem, then that is the problem. That is why I asked the questions.
You have two routers on your network. Not a good idea.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
The modem is the one from Xfinity. Their Arris mocel. Don't have the make.
coolamundo wrote:
The modem is the one from Xfinity. Their Arris mocel. Don't have the make.
Probably Arris.
Does it do wifi? How many Ethernet ports on the back?