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Forum Discussion
Anyone else still having problems with FW 1.0.3.4?
I'm going to be brief. I can't be the only one who purchased an RAX80 Router, and then after a certain time, had it fail due to the recent upgrade. Then when you try and reach customer support, they ...
Agree with shadowsports that its a bit rubbish that support is only 90 days. Only real issue is comparing a mesh network from another company to this. its kind of an apples to oranges comparison. The RAX80 is a draft ax (wifi 6) device that is using standards that aren't even finalized. Firmware is still a work in progress because of this. Yes, the update caused issues and if you go through the support page you can request a replacment. So I do feel for you there. However, the mesh setup is multiple devices (better coverage and speed) on a mature technology (wireless ac) with mature firmware. Most (not all) of the bugs have been ironed out of the AC devices. Its the downfall of buying the latest/greatest wireless devices when you buy draft ax devices.
I'm on some of the other forums and a lot of the companies are having issues with their AX devices. Its not just isolated to Netgear. So again, I understand it sucks when your super expensive router fails from an update and its even worse when support wants to charge you to get help fixing it. I'd just go through the replacement/exchange process and skip the diagnositic.
Good reply and thanks for the comments. I just want Netgear to know that their silence and lack of effort to help (without a cost to me) pushed me away from their brand - for a very long, if not permenant, time period. This is my last attempt to get their attention that might spur someone to say.. 'hey, you have a point, let's fix this".
The latest firmware version for the RAX80 is 1.0.1.58 but I had several issues arise with this version that I went back to 1.0.1.56. Flawless so far!!!
How did you obtain 1.0.3.4? This would be a much newer version that what is currently available for download from Netgear in the USA.