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Forum Discussion
Anyone else still having problems with FW 1.0.3.4?
I'm going to be brief. I can't be the only one who purchased an RAX80 Router, and then after a certain time, had it fail due to the recent upgrade. Then when you try and reach customer support, they ...
ThisSucks wrote:
Free support for up to 90 days, but you have a full year warranty on your product, BUT you can't reach them when your router takes a dump. And to reach them, you need to PAY for their support ($90).
Where did you read that? The bit about being asked to pay for support may be a scam.
If you called a number that you found with a web search, that almost certainly had nothing to do with Netgear.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Web searches can deliver results that scream "Netgear support" at the top but that turn out to be anything but. Using them can be dangerous, for your network and your bank balance.
As a new buyer you can initiate a support call through MyNetgear.
If you login to mynetgear, can you see your router there?
If so, that is where to ask for support.
That's right. Netgear farms their support out, hence the cost.