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Forum Discussion

vlxiim's avatar
vlxiim
Tutor
Feb 28, 2020

Apple TV and iOS products not staying connected.

My set up: RAX120 with 2 EX8000's    6 Apple TV's, 9 Apple iOS Devices. 5 AV recivers, Smart TV's 8 PC's, 3 Printer's  6 Amazon echo devices Ring and security cameras Dozens of lighting and c...
Newfiedrool's avatar
Newfiedrool
Virtuoso
Feb 29, 2020

Hi 

 

your setup is the same as mine apart from I have one extender setup in access point.

 

I'm guessing you have updated your firmware at some point and I would suggest you do a reset of the router. Use the pin hole method at the back and reset. Setup as new, do not use a saved config and also Apple devices due to the way they work can go belly up with access control so don't have them controlled with that but it sounds like it could just do with a reset.

dont reset via the software, it must be with the pin hole method.

 

if you still have issues, try reinstalling the up to date firmware over the top and reset once updated. 

 

 

 

Newfiedrool's avatar
Newfiedrool
Virtuoso
Feb 29, 2020

Just to add as you have setup 2 other networks and they too suffer there must be something unique that you are doing that is creating an issue. 

  • vlxiim's avatar
    vlxiim
    Tutor
    Mar 03, 2020

    I don't think so as one of the setups is mostly PCs and androids and work great. Until you introduce an Apple product like an iPhone or iPad and then those devices will end up having problems staying on the network.

    The third one is just an RAX 120 with no extenders 2 iMac's, 5 Apple TVs, 3 iPhones and 3 iPads with a no-frills wizard set up on the router and it drops Apple products every few days.

    • Newfiedrool's avatar
      Newfiedrool
      Virtuoso
      Mar 03, 2020

      I've yet to have any drops on my Apple stuff on the 120 no matter what I try with the settings.

       

      the one time I had an issue was was after a firmware update and I never did a reset. The issue was the 2.4 channel would drop if I unticked coexistence and ran 40ht. 
      I watched the channel drop on several WiFi scanners.

      along with that I noticed access control was not working.

      once I reset them via the pin hole at the rear the router performed as it should so there was corruption which created the issue.

       

      Have you checked through the log file on the rax120 to see if anything is showing?

      you can set them up to send you an email at whatever time scale you prefer. 

    • vlxiim's avatar
      vlxiim
      Tutor
      May 08, 2020

      RAX 120 still droping. I did the full reset on the rear of the router. Updated to 122 and still not working . I did the reset and kept it mostly at the defaults. On the Apple TV it'll come up, no network connection detected. If you go into the Apple TV settings it will show that the IP address is there but the subnet and DNS fields are all blank. Forgetting the network and reconnecting to the network solves the problem until it happens a day or two later.