NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mgdielman
Jan 01, 2023Aspirant
AX12 AX6000 Failing to setup after factory reset
My google nest and sonos systems recently stopped connecting to my AX6000 WiFi Router (RAX120) #, but wifi was still functioning. The Nighthawk app and default gateway failed to connect to the router...
- Jan 02, 2023
mgdielman wrote:
A new symptom if anyone has any thoughts: Router now will not turn back on after a 30-30-30 reset. Power light has been flashing slowly for ~30 minutes.
The firmware may be corrupt.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Troubleshoot With the LEDs.
michaelkenward
Jan 01, 2023Guru - Experienced User
What firmware version do you have on the RAX120 device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.