Forum Discussion

Aspirant

Sep 08, 2019

Solved

AX12 AX6000 Wifi Router losing password on devises

On several occasions one of two of my devises will not connect to the Wifi. When I connect is says it has the incorrect password. The devise connected before with the password that i installed. I ...

MTje
Oct 11, 2019
Yes it works, the problems are solved

Christian_R

NETGEAR Employee Retired

Sep 13, 2019

Hello rctvideo & VelkySyr,

A few questions for the both of you:

1. Is the issue occurring on all devices?

2. Have you tried factory resetting your router and going through the setup instructions again?

3. You may also try forgetting the network on your wireless device and reconnecting

4. What firmware version is your router on?

~Christian

rctvideo

Aspirant

Sep 21, 2019

1. No just a few. Other devises work fine.

2. No this has not been tried

3. Tried

4. Latest V1.0.1.90

Christian_R
NETGEAR Employee Retired
Sep 30, 2019
rctvideo,

Thanks for confirming. I have sent you a message with the trial firmware.

~Christian
- medic4085
  Aspirant
  Oct 11, 2019
  Christian_R,
  
  Has anyone been able to confirm that the trial firmware worked? This was not a problem for me until about 1 month ago. Now I have to keep rebooting the router and it will fix the issue for a few days.
  - MTje
    Initiate
    Oct 11, 2019
    Yes it works, the problems are solved