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Forum Discussion
AX12 not broadcasting 5GHz network
I have had a new Nighthawk AX12 RAX120 router for about 2 months without any issues until today. The 5GHz band is not broadcasting despite the Netgear App and web interface indicating the 5GHz network...
Reformatting my original post for readability.
I have had a new Nighthawk AX12 RAX120 router for about 2 months without any issues until today. The 5GHz band is not broadcasting despite the Netgear App and web interface indicating the 5GHz networks is good.
For what it's worth, this issue was discovered after our power went out.
Device Info:
- Nighthawk AX12 RAX120
- Firmware: V1.0.1.122
I have tried the following with no luck:
- Reboot the device - Both from the web interface and hard power button
- Toggled the Smart Connect ON and OFF
- Factory reset - Held the reset button for ~10 seconds and reconfigured
- Changed the 5GHz Channel to lower numbers, 36-48 and tried a few of the mid DFS channels
Checked:
- Enable SSID Broadcast is ON for the 5GHz network
- Checked on several devices, mobile, tablet, desktop, laptop. None display the 5GHz network
- The Nighthawk web interface and App only show devices connected to the 2.GHz network
- On the latest firmware, 1.0.1.122
- 2.4GHz network is working fine
What does the 5 GHz LED look like?
I can't tell from tjhe manual iof that LED is also a switch.
Have you experimented with older firmware?
I think your best bet would be download a really old firmware version and load it...
If lucky it contains a different wifi driver version which may "wake up" the radio.
If not, try another power adaptor if you can find one, could be providing insufficient power to the router.
Finally, if the above 2 are no-go, I believe you've got a hardware-related issue :(
Thank you for the advice. I tried a couple older firmware versions but unfortunately the problem persists leading me to believe this is a hardware issue. I am using the power supply that shipped with the router and I don't have another power supply that will work with this router.
Here are the details for what I tried regarding firmware rollback. The latest is 1.0.1.122.
- Installed the version before the latest firmware, V1.0.1.118 followed by a reboot after downloading.
- Installed the oldest available and initial release version firmware, 1.0.0.58, again followed by a reboot after the update.
In addition, I am using a couple WiFi sniffer apps to view all available WiFi signals and signal strengths to be sure it is not broadcasting at 5GHz.
Sadly, the router is a little over a month old and passed the return window where I purchased it so I will have to figure out how to exchange with Netgear directly.
Schmeeds wrote:
Sadly, the router is a little over a month old and passed the return window where I purchased it so I will have to figure out how to exchange with Netgear directly.
There is a minimum of a one year warranty on new routers.
At a quick glance, you never did answer the question about the 5GHz LED.
