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Forum Discussion
AX12 RAX200 keeps disconnecting WiFi and ethernet
Hi my RAX200 keeps randomly disconnecting WiFi devices and Ethernet but not always all devices sometimes it will disconnect 5ghz devices and keep 2.4ghz and Ethernet and be connected to the modem and ...
Old thread, I know. I HAD the same issue. I would find myself on another network at home. I kept having to reconnected to the RAX200. The problem would come and go. I know ignoring it was wrong, but I had other networks and other priorities at the time.
Woke up this morning and it was off. Failed. It is making a 2 Hz click sound. I tried cycling power and but it still will not boot. Not sure if an automatic update bricked it or what. I will try to find another power supply to see if that is the issue.
Otherwise, I can find no way to contact support or get this repaired. $600 wasted? Please tell me there's another way to find support for this. My Amazon return window closed and the netgear sites shows that I'm eligible for zero support through all listed channels.
jimcrack69 I'd recommend starting your own thread. How old is the router?
If the routers hardware has failed you log into mynetgear.com and start a RMA.
- Both are 13 months old. Any option to get hardware support from the site is disabled.
When I called, I was told “no” when I asked for an RMA because it was out of warranty. I was told that Netgear does not repair hardware that is out of warranty, even for a price.
It feels like a hopeless solution. I regret spending that much money. I thought they would last at least until the next technology evolution. I feel dopey for buying WiFi 6 routers before I could fully realize the benefits.
