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Forum Discussion
AX12 speed drops
M1000v2 I had a Nighthawk 7800 router that began experiencing internet speed drops. A friend who is an IT tech suggested I buy a new router since it was about 5 years old. I bought a Nighthawk AX12....
Model is RAX120'
Just experienced another speed drop.This time the router was flashing orange on the Multi Gig port which is where the PC was connected. Switched to port 1 and speed returned to normal.
The old Genie software isn't compatible with the new one and yes, it ran through the Setup Wizard on startup. The router has been cycled more times in 3 days than the old 7800 was in it's lifespan.
The 7800 was replaced at the suggestion of a friend of mine who is an IT tech. He pretty much ruled any other possible issue. He's been a tech all his life, some 45 yrs experience.
Pzrldralt wrote:
Switched to port 1 and speed returned to normal.
Perhaps you have discovered the solution.
The old Genie software isn't compatible with the new one and yes, it ran through the Setup Wizard on startup. The router has been cycled more times in 3 days than the old 7800 was in it's lifespan.
Not sure what you mean by "old Genie software". If you mean the mobile app, then you can use the Nighthawk app instead. But in general it is preferable to use a web browser and the graphical user interface. That gives you more control over things that are beyond the apps.
Netgear is trying to kill the desktop genie, but for the time being you can find it here:
genie | Product | Support | NETGEAR
Be warned that the genie installation file is wrapped up in a RAR archive that you have to decompress.
He pretty much ruled any other possible issue. He's been a tech all his life, some 45 yrs experience.
We've seen those claims here often. But they don't add up to much without a bit more than "trust me I am an expert". Replace a troublesome router with another router that causes issues, and you have to suspect that some other factor may be involved.
We don't know what was going wrong with the R7800. Any number of things can lie behind "internet speed drops".
I am sure you asked this veteran for help with the new router. What did they say?
My first "modem" was an acoustic coupler, followed by a dial-up modem. But I wouldn't claim that that gave me any great insights into modern routers.
Just another user with time on their hands.
The old Genie App was a download from Netgear, I still have it archived. We never found a fix for the 7800. I did find out the amber port light indicated a 100/10 gig speed connection. This also happened shortly after I switched to the #1 port, I actually watched it happen. When it's white I have the correct 600/23 speed. The other end of the connection on the PC which is always green had turned amber also. The Netgear App crashes on my phone so I have to use the router login web page for access. At this point I'm thinking of splitting the internet. One through cable to the PC bypassing the router and the other to the router for WiFi only. I bought two new Cat 6a cables also. As for Netgear support, they sent an email saying the router was past it's "shelf life" of 15 month for warranty. "Shelf life" defined as manufacturing date till sales date.
Router was manufactured on 3/30/2022 though I just got it new on 12/4.
Genie app isn't supported anymore. You need to download and install the Nighthawk app to montor and check the router. Can setup the router using the NH app however I prefer using the routers web page.
What is the brand and model# of the PC connected now at port 1?
What brand and model# is the ethernet adapter installed in the PC?The internet port is Realtek. The PC is a custom build pro work station designed for 3D rendering. Motherboard is Asus, mb chip is Intel.
Pzrldralt wrote:
The old Genie App was a download from Netgear, I still have it archived.
Netgear calls the software for mobile devices (iOS and Android) an "app". It also calls the software for a desktop PC an "app".
If you have downloaded the software it is probably the desktop app for PCs. (Mobile devices use a different delivery mechanism.) That still works.
The desktop software is not a lot of help when setting up a router but it can be valuable in monitoring and diagnosing your network after it is set up. It is particularly useful in checking the devices connected to your network.
Version 2.4.64 of the Windows "app" still works in the latest version of Windows.
Just another user with time on their hands.
