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Forum Discussion
tedlums
Aug 28, 2019Aspirant
AX12 very slow ping/latency
ax12 latency too high to run hulu. error occurs on multiple tv's so not a tv issue... tried unplugging for 30 mins and latency dropped some but still have error and can not play hulu. reset factory d...
plemans
Aug 28, 2019Guru - Experienced User
I shouldn't have said the 160hz wide channels won't all it to connect. Its just that the tv might not recognize/connect and default back to the 2.4ghz channels which have lower speeds/bandwidth for streaming.
tedlums
Aug 28, 2019Aspirant
Thank you for the tips, I will try when i get home tonight. The TV's worked great with multiple streams at the same time through wifi then all of the sudden started getting error messages. When I called Hulu they said my latency was too high and thats why I was getting the error message. When I test the speed on living room TV (5ft from router) speeds are only showing around 2575. I will also check the firmware, shows its up to date.
- plemansAug 28, 2019Guru - Experienced User
If you're only 5ft from the router, hardwire in that specific tv. One less device clogging up the bands. :) It leaves more bandwidth for everything else you're using. I know you stated you have other tvs with the issue but I hardwire in everything I possible can in my house to free up the wireless spectrum.
- tedlumsAug 28, 2019Aspirant
Now that you mention it... I did notice I did not have an option of chooing 2g or 5g when i reset to factory settings on tv and router. I will check that as well tonight
- avtellaAug 28, 2019ProdigyI don’t think it has anything to do with AX or HT160, I myself since the last two firmwares have had issues (only with the Intel clients in my case) where there would suddenly be massive ping spikes until I disconnected and reconnected to the network. I tried using only HT80 and AC mode only as well to check and it made no difference. On rare occasions all clients would drop not just the Intel ones.