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Forum Discussion
AX12 Won't connect to Comcast Modem
I've got a Comcast Arris cable modem and configured it for bridge mode. I connect it to my AX12 router and I get an internet light on the router so everything looks good. However, I can't connect to ...
Did you have the modem provisioned?
Whoops! Sorry I see you mentioned using it already.
- Yes the modem is provisioned and the built in router works. When I switch to bridge mode and connect to my AX12 I get an internet light but can’t connect to the internet.
After you've made your connection, did you power cycle everything?
Starting with the bridged device: 1. unplug from power source the turn off
2. unplug your Netgear Router
3. Turn off Computer
Turn on your Network: 1. Plug in bridged device(modem) let it come fully online.
2. Plug in your router, turn it on
Thank you but yes I have done a full power cycle of everything. The modem comes online, the router comes online and I get the internet light but when I try to access anything on my computer it fails to connect. Comcast denies that it is their problem and I honestly don't think it is. The router has worked flawlessly in the past with a different modem.