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AdamBH1282's avatar
AdamBH1282
Follower
Nov 29, 2020

AX1800 model RAX20 disconnecting every day at the same time.

I have had the AX1800 RAX20 router for approximately 2 weeks. Ever since I hooked it up, the wifi disconnects at the same time every day. Every night at 8:13 to be exact. Every day since I plugged it up. My kids say it happens in the mornings too, but I cannot confirm that. It will knock everyone offline for 2-3 minutes and then come back online and work fine. Any suggestions on what could be causing it and what I can do to fix it? The modem is a cable modem, that was updated a few weeks before I purchased this router.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 04, 2020

    Hi AdamBH1282,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian