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Forum Discussion
AX1800 RAX10 constantly dropping connection and no range with WIFI
I’ve had the router for just about a year and in December I started having issues with my WIFI connection. It constantly goes out, Ive contacted my ISP 3 times and each time said that the connection i...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Possible if a factory reset hasn't resolve this or changing of channels, unit maybe going bad... 🤔
Firmware: v1.0.18.164
Using a NG modem model: CM1200-100NAS
ISP: Midco (already confirmed compatibility couple times)
I suppose I’m using Auto channel. Unsure of how to manually change the change between bands.
The unit is less than a year old, I’d be surprised if it’s already going bad. The basic router/modem from the cable company lasted 4 years without issue. Hard to believe this expensive unit would breakdown after a year.
Using a NG modem model: CM1200-100NAS
ISP: Midco (already confirmed compatibility couple times)
I suppose I’m using Auto channel. Unsure of how to manually change the change between bands.
The unit is less than a year old, I’d be surprised if it’s already going bad. The basic router/modem from the cable company lasted 4 years without issue. Hard to believe this expensive unit would breakdown after a year.
Try changing channels to 1 and 40:
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Might try the router with Smart Connect enabled or disabled.
- That support link took me in circles and didn’t help. I’ve been trying to find a number to call for a live support but keep getting taken in circles.
The App is not help. Cannot use the features to connect or troubleshoot since it requires an Internet connection.
Did another factory reset and now it won’t recognize that the cable is connected and there’s a signal from the modem. Which has been verified to be working by my ISP.Did you power off the ISP modem for 1 minute then back ON?
Those links are for using a ethernet connected PC and web browser to connect to the back of the router and after the reset is performed, you should be able to access the routers web page at 192.168.1.1 in a web browser. Internet services isn't required to access the routers web page.