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Forum Discussion
AX1800 RAX10 constantly dropping connection and no range with WIFI
I’ve had the router for just about a year and in December I started having issues with my WIFI connection. It constantly goes out, Ive contacted my ISP 3 times and each time said that the connection i...
That support link took me in circles and didn’t help. I’ve been trying to find a number to call for a live support but keep getting taken in circles.
The App is not help. Cannot use the features to connect or troubleshoot since it requires an Internet connection.
Did another factory reset and now it won’t recognize that the cable is connected and there’s a signal from the modem. Which has been verified to be working by my ISP.
The App is not help. Cannot use the features to connect or troubleshoot since it requires an Internet connection.
Did another factory reset and now it won’t recognize that the cable is connected and there’s a signal from the modem. Which has been verified to be working by my ISP.
Did you power off the ISP modem for 1 minute then back ON?
Those links are for using a ethernet connected PC and web browser to connect to the back of the router and after the reset is performed, you should be able to access the routers web page at 192.168.1.1 in a web browser. Internet services isn't required to access the routers web page.
- Yes that’s the first thing I did, and have been doing for 2 weeks. Also been on the phone with ISP for an hour trying to figure out what the problem is and it’s the modem and router that keep dropping the signal.
- Also I’m using a NG modem
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router